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Text File | 1993-06-25 | 200.9 KB | 4,951 lines |
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- PUBLIC ACCESS (TM)
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- Version 2.0
- Release Date: 06/25/93
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- Copyright 1992-93 IN/QUEST, LLC.
- All rights reserved
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- IN/QUEST, LLC
- 3140-K S.Peoria St #200
- Aurora, CO 80014-3155
- (303)671-0800
- CIS:70505,531
- AOL:inquest
- Fido 1:104/555
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- ┌───────┐
- ┌────┴──┐ │ (R)
- ──│ │ │───────────────────
- │ ┌────┴──┐ │ Association of
- │ │ ├─┘ Shareware
- └──┤ o │ Professionals
- ─────│ │ │─────────────────────
- └───┴───┘ MEMBER
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- P U B L I C A C C E S S D O C U M E N T A T I O N
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- Table of Contents
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- - Disclaimer Agreement
- - What is Shareware?
- - The Association of Shareware Professionals (ASP)
- - Installation
- - PUBLIC ACCESS Introduction
- - PUBLIC ACCESS Features
- - PUBLIC ACCESS Two (2) Levels of Operation
- - System Mode
- - Patron Mode
- - Starting and Operating PUBLIC ACCESS
- - System Views
- - System Setup and Configuration Instructions
- - System Statistics
- - Service Setup - Edit - Configuration
- - Applications
- - Online Communication Services
- - Reporting
- - Patron Mode
- - MAPP Post Processing & Credit Card Charge Disputes
- - How to Reach the Author
- - Shareware Limitations
- - Registration
- - What Do I Get for Registering, and Why Should I?
- - How to contact IN/QUEST
- - Appendixes
- - A) Contact Information for Commercial Online Data Providers
- - B) System Extention Options
- - C) Q&A
- - D) Figures (1-15) Screen Examples
- - E) Sample Patron Receipts
- - F) Trouble Shooting
- - G) How Do I Do It?
- - H) IN/QUEST's Communication VIEW POINT
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ DISCLAIMER - AGREEMENT │
- └────────────────────────────────────────────────────────────┘
-
- PUBLIC ACCESS is released the shareware distribution network under the following
- terms and conditions.
-
- Users of PUBLIC ACCESS must accept this disclaimer of warranty: "PUBLIC ACCESS is
- supplied as is. The author disclaims all warranties, expressed or implied,
- including, without limitation, the warranties of merchantability and of fitness
- for any purpose. The author assumes no liability for damages, direct or
- consequential, which may result from the use of PUBLIC ACCESS."
-
- PUBLIC ACCESS is a "shareware program" and is provided at no charge to the user
- for evaluation. Feel free to share it with your friends, but please do not give
- it away altered or as part of another system. The essence of "user-supported"
- software is to provide personal computer users9with quality software without high
- prices, and yet to provide incentive for programmers to continue to develop new
- products. If you find this program useful and find that you are using PUBLIC
- ACCESS and continue to use PUBLIC ACCESS after a 60 day trial period, you must
- make a registration payment of $89 to IN/QUEST,LLC.
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- The $89 registration fee will license one copy for use on any one computer at any
- one time. You must treat this software just like a book. An example is that this
- software may be used by any number of people and may be freely moved from one
- computer location to another, so long as there is no possibility of it being used
- at one location while it's being used at another. Just as a book cannot be read
- by two different persons at the same time.
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- Commercial users of PUBLIC ACCESS must register and pay for their copies of PUBLIC
- ACCESS within 60 days of first use or their license is withdrawn. Site-License
- arrangements may be made by contacting IN/QUEST,LLC.
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- Anyone distributing PUBLIC ACCESS for any kind of remuneration must first contact
- IN/QUEST,LLC. at the address below for authorization. This authorization will be
- automatically granted to distributors recognized by the (ASP) as adhering to its
- guidelines for shareware distributors, and such distributors may begin offering
- PUBLIC ACCESS immediately (However IN/QUEST,LLC. must still be advised so that the
- distributor can be kept up-to-date with the latest version of PUBLIC ACCESS).
-
- You are encouraged to pass a copy of PUBLIC ACCESS along to your friends for
- evaluation. Please encourage them to register their copy if they find that they
- can use it. All registered users will receive a copy of the latest version of the
- PUBLIC ACCESS system.
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- ─────────────────────────────────────────────────────────────────────
- PUBLIC ACCESS (TM) Copyright (c) 1992,1993 IN/QUEST,LLC Page 1
- ─────────────────────────────────────────────────────────────────────
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ WHAT IS SHAREWARE? │
- └────────────────────────────────────────────────────────────┘
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- Although you may not have paid anything to get this copy of PUBLIC ACCESS, it is
- not a free program. It is distributed on a "shareware" basis. What's that?
-
- Shareware is a form of distribution which gives user a chance to try software
- before buying it. If you try a Shareware program and continue to use it, you are
- expected to register. Individual programs differ on details -- some request
- registration while others require it, some specify a maximum trial period. With
- registration, you get anything from the simple right to continue using the
- software to an updated program with printed manual.
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- Copyright laws apply to both Shareware and commercial software, and the copyright
- holder retains all rights, with a few specific exceptions as stated below.
- Shareware authors are accomplished programmers, just like commercial authors, and
- the programs are of comparable quality. (In both cases, there are good programs
- and bad ones!) The main difference is in the method of distribution. The author
- specifically grants the right to copy and distribute the software, either to
- everyone, or to a specific group. For example, some authors require written
- permission before a commercial disk vendor may copy their Shareware.
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- Shareware is a distribution method, not a type of software. You should find
- software that suits your needs and pocketbook, whether it's commercial or
- Shareware. The Shareware system makes fitting your needs easier, because you can
- try before you buy. And because the overhead is low, prices are low also.
- Shareware has the ultimate money-back guarantee -- if you don't use the product,
- you don't pay for it.
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- PUBLIC ACCESS is a "shareware program" and is provided at no charge to you for
- your evaluation. Feel free to share it with your friends, but please do not give
- it away altered or as part of another system. The essence of "user-supported"
- software is to provide
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- PUBLIC ACCESS (TM) Copyright (c) 1992,1993 IN/QUEST,LLC Page 2
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ The Association of Shareware Professionals (ASP) Ombudsman │
- └────────────────────────────────────────────────────────────┘
-
- IN/QUEST, LLC is a member of the Association of Shareware Professionals (ASP).
- ASP wants to make sure that the shareware principle works for you. If you are
- unable to resolve a shareware-related problem with an ASP member by contacting the
- member directly, the ASP may be able to help. The ASP Ombudsman can help you
- resolve a dispute or problem with an ASP member, but does not provide technical
- support for members' products. Please write to the ASP Ombudsman at 545 Grover
- Road, Muskegon MI 49442-9427 or send a CompuServe message via CompuServe Mail to
- ASP Ombudsman 70007,3536.
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- ─────────────────────────────────────────────────────────────────────
- PUBLIC ACCESS (TM) Copyright (c) 1992,1993 IN/QUEST,LLC Page 3
- ─────────────────────────────────────────────────────────────────────
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ INSTALLATION │
- └────────────────────────────────────────────────────────────┘
-
- Option A (3.5" Distribution Diskette)
-
- If you are installing PUBLIC ACCESS from the 3.5" distribution
- diskette then just type
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- INSTALL <RETURN>
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- from the A: or B: prompt. Then just follow the screen
- instructions. When you've finished you will be in PUBLIC ACCESS's
- Setup/Configuration Screen. Press F7 or ESC to move to the Main
- System Menu.
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- Option B (5.25" Distribution Diskettes and Downloaded Versions)
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- Copy all files to a new directory on your hard disk. Then
- uncompress all files by typing
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- PACCSxxA, <RETURN>
- and
- PACCSxxB, <RETURN>
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- Example: paccs20A <return>
- paccs20B <return>
-
- Now...
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- You must SET your computer's environment memory in order to run
- PUBLIC ACCESS at this point. The variables tell PUBLIC ACCESS
- where it can find itself on your hard disk.
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- Edit your AUTOEXEC.BAT file with any text editor or word processor
- (in non-document/text mode) by placing the following line in your
- file.
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- SET PACP={Drive:\Path\Dir} Example 'C:\PA'
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- This assumes that PUBLIC ACCESS is installed on the default drive
- 'C:'. If you place PUBLIC ACCESS on any other driver then you must
- explicitly set a second environment variable 'PACD' to the drive
- PUBLIC ACCESS is located on. (i.e. SET PACD=E:)
-
- Note: You can enter the above command(s) directly from the command
- line without rebooting your computer.
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- When your environment is set, change to that directory and type:
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- type 'PAC' <Enter> to start program
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- The system will take you through several setup screens. When you
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- have completed these steps you will have successfully setup and
- configured PUBLIC ACCESS for your use. You will be in PUBLIC
- ACCESS's Setup/Configuration Screen. Just press F7 or ESC to move
- to the Main System Menu.
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- System Settings:
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- a. PUBLIC ACCESS works with upwards of 10 files open at a time.
- Therefore it is important that you make sure you have a FILE=15
- (or greater) statement in your Config.Sys file.
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- b. PUBLIC ACCESS requires MS-DOS 3.30 or later to run correctly.
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- c. PUBLIC ACCESS needs to know where to find itself. So, you must be sure to
- place the following two lines in your 'AUTOEXEC.BAT' file:..
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- 'SET PACP={Drive\Path\Dir}' Drive:\Path\Directory where PA located
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- ─────────────────────────────────────────────────────────────────────
- PUBLIC ACCESS (TM) Copyright (c) 1992,1993 IN/QUEST,LLC Page 5
- ─────────────────────────────────────────────────────────────────────
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ PUBLIC ACCESS INTRODUCTION │
- └────────────────────────────────────────────────────────────┘
-
- PUBLIC ACCESS is a Front-End Billing and Control Shell Software Product for the
- commercial market place. PUBLIC ACCESS is targeted at community businesses
- offering IBM/PC-AT compatible computing resources to the casual off-the-street
- patron/user who may or may not be computer literate. These users, for one reason
- or another, do not have their own system or do not have access to a system with
- the features required for a specific task and need to go out-of-house to get the
- work done. A specific case where this product fits is where local businesses are
- currently renting computer time for desktop publishing or word processing.
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- This product might be best suited for Libraries, Fax/Mail/Copy Stores, Computers
- Stores, Hotels and Airports, Small Computer Service Bureaus, On & Off Campus
- Student Resource Centers, or any other community placed service centers where
- their computers are generally available to the casual public.
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- All the site supported services in the PUBLIC ACCESS environment can be configured
- as chargable (CASH or CREDIT CARD) or 'No Charge' and the system could be used as
- a usage monitor in areas where there is little supervision, but usage data is
- desired.
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ PUBLIC ACCESS FEATURES │
- └────────────────────────────────────────────────────────────┘
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- A: PUBLIC ACCESS is intended to run (launch) any stand-alone, text or graphics,
- MS-DOS application or communication program from a time and cost controlled and
- monitored database front-end.
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- B: Comes Pre-Configured with a minimum of 200 online communication services (both
- the BBS variety and COMmercial variety) including all the major services such
- as CompuServe (r) and Dialog (r) (* Requires a good Hayes compatible modem and
- PROCOMM PLUS V2.01). Configuration includes network access autologon scripts
- which will process automatic logon up, to the point of sign-on. Patrons may
- add (with site sysop control) their own services to the system database or
- complete automatic logon scripts to include passwords.
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- * Adjusting the Database to your specific location.
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- - For Colorado sites, phone number area codes are, at this time, configured
- for Denver, CO. Be sure to add '1-303-' or '1-' to those numbers before
- you attempt to dial them.
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- - For Non-Colorado sites, phone number area codes are, at this time,
- configured for Anywhere USA/CANADA. Be sure to review the phone numbers in
- your State or Province and edit those numbers which are local calls,
- dropping the prefix.
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- - As distributed, the Network Access numbers of the major COMmercial systems
- are based on their individual Colorado access nodes. You will want to call
- each provider through their 800 number, which I have provided below) to
- find the access number nearest you. (In most cases these are local calls).
-
- Refer to the list of 800 numbers at Appendix 'A' for access numbers and logon
- procedures for the major commercial services. Several of the commercial
- services are configured with TymNet access numbers and logon procedures. I
- found the TymNet net to have the most reliable and fewest logon steps.
-
- The site's system operator has the option to completely reset the Data Files to
- Zero. This can be done by erasing "Setup.Dat" file in the PUBLIC ACCESS
- Program Directory and Data files in the Data Directory (with the exception of
- Video.* and Prefix.*, these two file groups must be present in the indicated
- Data Directory path for PUBLIC ACCESS to run). Once the data files are erased
- just start the system as normal by typing "PAC" at the prompt. The system will
- re-initialize to a bare bones system.
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- C: Supports fully integrated and automatic logon scripting to a maximum of twelve
- (12) steps.
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- D: Accommodates NO CHARGE, CASH and CREDIT CARD Payment options and, if the credit
- card payment option is chosen, PUBLIC ACCESS will access the Master Card
- Network for pre-transaction credit card validation and post transaction payment
- processing (* requires any Hayes compatible modem).
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- ─────────────────────────────────────────────────────────────────────
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- E: Will accommodate casual (one time only) patrons/users accessing any cooperating
- online data service without being pre-registered. Billing is done through
- credit card instead of being pre-subscribed. This allows occasional access to
- services, patrons may not use enough to subscribe to. Sort of like buying a
- magazine off the rack instead of subscribing.
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- I am currently completing arrangements with a major gateway to allow PUBLIC
- ACCESS patrons casual (one time only), but FULL and UnRestricted access to
- INTERNET (E-Mail, FTP, etc) and UUCP. Dialog (r) and perhaps ECN (Educational
- and Communications Network may also be willing to offer this casual access
- feature. I will notify all system operators as the Commercial Information
- Providers's come on board with this feature. As a general rule, the big
- database information providers want a contract with the end users (a
- subscription) so they have some manner of recourse if, at some future date,
- they discover that the information is being used illegally.
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- F: Fully integrated context sensitive help screens, which cover just about any
- questions that may arise.
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- G: Control charge *rates on any one session by *minute, *long distance minute,
- *page, *session, and overall *event.
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- H: Registered copy comes with FREE (DEMO) logon password script file for
- PRODIGY (r).
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- I: Mouse Support. Right button is ESCape key and Left Button is ENTER or RETURN
- key. Mouse movement substitutes for keyboard cursor movement (TAB and ARROW
- keys, etc.)
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ PUBLIC ACCESS HAS TWO (2) LEVELS OF OPERATION │
- └────────────────────────────────────────────────────────────┘
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- The PUBLIC ACCESS software comes with two basic levels of operation..
- the 1) System Mode and 2) Patron Mode.
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- Level 1 ... THE SYSTEM MODE .... (See Screens FIG.1 & 2 Appendix D)
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- A: The System Setup
- The system operator will setup and configure the system.
- Configurable areas for applications and communications include:
- * System Default Charge Rate ($) /Minute
- * System Default Charge Rate ($) /Session
- * System Default Charge Rate ($) /Page
- * System Default Charge Rate ($) /Long Distance Call Minute
- * System Default Charge Rate ($) /Overall Event
- * Minimum Credit Card Charge Rate ($)
- * Time out and Reset Minutes
- * Minutes (Time) in a Event (See Event Rate above)
- * Cash Only, Credit Only or Cash and Credit payments
- * Maximum Baud Rate
- * Legal Video Emulation and Phone Prefixes
- * Credit Cards type accepted
- * Credit Card authorization criteria
- * Report/Receipt Printer Ports (COM1,COM2,LPT1,LPT2,DISK)
- * Credit Card Data Entry Option (Hand or Swipe Scanned)
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- B. System Usages Statistics. Quick Overview
- (See FIG.3 Appendix D]
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- C: Services (Applications and Communications) Setup
- (See FIG.4 Appendix D]
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- The system operator has full control over which services are going to be
- supported by their location.
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- * Service Name
- * Service Program Runtime Name
- * Drive\Path Directory for Runtime
- * Command Line Switches for Application Programs
- * Service specific rates (same categories as above)
- * Primary Use and Description of Service
- * Modem settings specific to installed communication services
- * Service specific Patron Memo Pad area.
- * Service specific Provider Memo Pad area.
- * General SysOp-to-Patron / Patron-to-SysOp Note Pad area.
- * Comm Service specific Auto Logon setup screen
- * Comm Service Credit Card transfer setup screen
- * SysOp connect to service test function
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- F: MAPP (Master Card Network) Interface to pre-validate and post process
- credit card charges.
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- G: Reports, Record View and Edit Options
- * Reports for Patrons, Services, Income
- * Individual Record Review / Edit
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- Level 2: ... THE USER MODE
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- Patron System Operation
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- Patrons are offered a straight forward, logical step by step process that will
- connect them with the Application Program or Communication Service of their
- choice.
-
- Step 1: PUBLIC ACCESS Logo Start Screen
- Step 2: System use Information Screens 1 and 2
- Step 3: PUBLIC ACCESS APP/COM Main Menu
- Step 4: APP or DATACOM Intro Screen (What they should know)
- Step 5: Service Selection/Sort Option Menu
- Step 6: List of Services to choose from
- Step 7: APP or DATACOM Service Detail Information Screen
- Step 8: Payment Preference (Cash/Credit if chargable) * ONE TIME ONLY *
- Step 9: Final Confirmation Screen (final ok) before running a chargable
- APP or calling and connecting with a chargable DATACOM service
- Step 10: Use APP or COM Service
- Step 11: Return to Progress >< Result Screen see results of session
- Step 12: Repeat steps 3 - 11 (Skipping payment preference)
- Step 13: Exit and receive final tally/receipt.
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- * Note: In instances where the system operator has subscribed to a service and
- offers the service to their patrons with full autologon procedures installed, the
- patron is prompted on whether they wish to use the system's site password or their
- own (patron's) password after getting connected.
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- When the patron is communicating and using the terminal communication PROCOMM PLUS
- V2.01 they are locked out of any system prompt (C:>) access. All uploads and
- downloads are restricted to A: or B: floppy drives.
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- While using PROCOMM PLUS to do terminal communications with other services PUBLIC
- ACCESS restricts the system patrons to a special list of menu options.
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- As mentioned above, PUBLIC ACCESS makes maximum use of PROCOMM PLUS V.2.01 (and
- its very powerful Aspect Script Language) for its communications. The registered
- version of PUBLIC ACCESS also comes with a pre-configured Demo Autologon password
- file for PRODIGY ('PACLOG'). If the system operator has a copy of PRODIGY
- currently installed and running on their system, they merely need let PA know
- where it is on the system at installation time or through service setup and the
- password file will be installed automatically. The PRODIGY file will not affect
- the operation of PRODIGY in any way except when executed from PUBLIC ACCESS.
- U.S.VideoTel (National VideoText) is currently considering offering a similar Demo
- option, for PUBLIC ACCESS sites, to their online videotext service. POWERVISION,
- a very impressive new graphical videotext service, has also been contacted for
- possible public access.
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- At present graphical terminal communications software and VideoText programs from
- CompuServe (CompuServe Information Manager - CIM), ZiffNet, America Online's,
- POWERVISION and CocoNet do not support command line password passing. They will
- run from PUBLIC ACCESS, but, unlike PRODIGY, they will not accept dynamic password
- and logon ID setups (of phone numbers) from outside their own environment (the
- command line). Once loaded a patron will have to manually type in Password/ID (or
- phone number). All these companies have been contacted and hopefully, will add
- these feature to future releases of their product. There is some indication from
- AOL that they will also provide a command line password switch feature in an
- upcoming release.
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ STARTING AND OPERATING PUBLIC ACCESS │
- └────────────────────────────────────────────────────────────┘
-
- To run the main system and menu: Type PAC
- To run the patron system directly: Type PAC PATRON
- To run the report system directly: Type PAC REPORT
- To run the report system directly on monochrome monitor
- Type PAC REPORT /M
-
- PUBLIC ACCESS comes pre-configured to run on any monitor. If you have a
- monochrome monitor you may achieve more cosmetically appealing screen by adding
- the switch '/m' on the command line above (i.e. 'PAC PATRON /m' would run the
- PATRON subsystem module directly on a monochrome monitor). If you later convert
- your system to a color monitor just run PUBLIC ACCESS one time with a '/c' switch
- (PAC /c). The order is important. Monitor switches '/m' or '/c' should be the
- last item in the command line.
-
- When a program is launched (run), PUBLIC ACCESS drops out of memory, leaving
- virtually (a little remains so it can find its way home again) all available RAM
- for your application to operate in. The upside is that you have a normal system
- (as if your software was run from the command prompt) to run your software
- application in. The downside is that PUBLIC ACCESS has to reload after each
- application is run, causing a small delay in the use of the system. On a slower
- computer this may become a bother to your patrons.
-
- In event of a system crash. PUBLIC ACCESS maintains a picture of all pertinent
- files during its operation. If there is a system crash or some type of problem
- occurs preventing PUBLIC ACCESS to properly close out its files during a patron
- session, just restart the program as normal. It will detect the improperly closed
- files and restore all appropriate files to the condition just before the beginning
- of the last session. This may cause the last session in progress (not the whole
- event, just the session) to be lost.
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- SYSTEM REQUIREMENTS:.......
-
- PUBLIC ACCESS, requires an MS-DOS Compatible computer with a hard disk and 450K of
- RAM without credit card validation activated and requires 575K of RAM with credit
- card validation activated. It requires MS-DOS version 3.30 or better to run.
-
- PUBLIC ACCESS does use the SET command your AUTOEXEC.BAT file. It does NOT affect
- your Config.sys file or your system interrupts in any way. PUBLIC ACCESS will NOT
- interfere with your operating software. PUBLIC ACCESS can have up to 15 files
- open at a time so it is recommended you check your "FILES=" statement in you
- Config.Sys file and make sure you set "FILES=20" at a minimum. PUBLIC ACCESS does
- NOT make use of virtual, expanded or extended memory.
-
- PUBLIC ACCESS meerly runs in lower memory (max 570 kb), finds out what you or your
- patron wants to run, sets a timer (for your patron only), drops out of memory and
- then when you are finished, reloads, checks the timer and indicates the
- appropriate charge. It does have a lot going on, so it operates most efficiently
- on a faster 386 or 486 and comes only on 1.2 or 1.44 floppy disks.
-
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ SYSTEM SETUP & CONFIGURATION INSTRUCTIONS. │
- └────────────────────────────────────────────────────────────┘
-
- PUBLIC ACCESS controls the use of the computer by casual patron users. The system
- needs to be setup and configured with site specific information and preferences.
- Press 1 a the Main System Menu to select Setup.
-
- The fields are:........
-
- a: Site Information (Location Name, Address, etc
- Special Note: Your store or business name will show up in many places through
- out the system and on patron receipts. You have 38 spaces.
-
- b: Drive/Path for Program and Data Files. PA has to know where it is located in
- your system!
-
- c: System Password... The system uses this in several places. Use a password
- that will be relatively easy to remember.
-
- d: System operator... This can be a person's name or function such as 'Front
- desk'. PA directs the patron to ask questions of or notify the *sysop* in
- several places.
-
- e: Credit Cards you plan to honor (if you plan to operate a CASH ONLY system,
- make them all 'N').
-
- f: Charge > M-Minutes [ac]... Since it is possible for people to start a program
- or communications service, but change their mind or not get connected, it is
- important to give them a buffer of a couple of minutes before the clock
- starts. You don't want to have to keep adjusting the bill because they
- complained about not getting to actually use the program. Suggest a value of
- 5 to 10 minutes for applications programs and maybe 3 to 5 minutes for
- communications here.
-
- g: $ Rates / Minutes [ac]... The rate you want to charge for each minute they
- actually use the program or communications service. ($.13 per minute would be
- $7.80 per hour).
-
- h: $ Rates / Session [ac]... This rate is a one time charge per session. (i.e. if
- your patron spends 15 minutes on CompuServe (downloads a special corporate
- research data file on IBM) then load WordPerfect and writes a report using the
- IBM file) prints out a 5 page report), they would be charge for two sessions
- (one for CompuServe and one for WordPerfect)
-
- i: $ Rates / Page [a ]... In the example above 'h:' they would be charged for 5
- pages. This applies only to Applications programs thus the '[a ]'.
-
- j: $ Rates / LDMinute [ c]... As PUBLIC ACCESS gives patrons the opportunity to
- call services of their own choice, this rate applies to the charge rate you
- want to apply, as a system default charge rate, for each long distance call
- minute they are online (applied in tenths of a minute). Long distance rates
- in the US range from approximately ~$.16 to ~$.24 per minute daytime. Look at
-
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- your own carriers rates and put a rate here that would cover your costs and
- maybe a little more. This applies only to communications thus '[ c]'. You
- may set different long distance minute rates for each individual phone prefix
- or area code. This is just the system default rate.
-
- k: EVENT $ Rates / M-Minutes:
-
- - [$ Rate] PUBLIC ACCESS offers a patron the opportunity to do a lot of
- work in multiple sessions with application programs and
- communication services. This gives the site the opportunity to
- assess an overall charge for just using the system (i.e. $2.00
- per hour) regardless of what they do. The EVENT rate is in
- addition to all other charges. So it may make more sense to
- have either an overall event charge OR per minute and per
- session charges.
-
- Note: If you do assess an event charge here then your patrons
- will be prompted when they go to leave the system if they still
- have time remaining on their event.
-
- - [M-Minutes] Event Minutes... This is the second part of 'k:' above. How
- many minutes should the overall charge be based on. It is
- possible that someone starts using the system, but is not doing
- any work, then goes to get a cup of coffee, leaving the system
- is sitting their idle. Do you want to keep the clock ticking
- here or not. You can charge $0.00 for an event or have $1.00
- for 600 minutes.
-
- Scenario 1: The patron starts up PageMaker and spends 3 hours working
- on a news letter. They print out a 5 page document at the end, then
- end their session and event. At $2.00/60 minutes (event),
- $1.00/session, $.80 per page and $.10 per minute, the system would
- charge them $29.00.
- $ 6.00 Event Charge (3 Event x $2.00)
- $ 1.00 Session Charge (1 Session x $1.00)
- $ 4.00 Page Charge (5 Pages x $.80)
- $18.00 Time Charge (180 Minutes x $.10)
-
- Scenario 2: The patron calls 15 communication services and spends a
- total of 90 minutes in all. At $3.00/90 minutes (event), $.50 per
- session and $.10 per minute, the system would charge them $19,50.
- $3.00 Event Charge (1 Event x $3.00)
- $7.50 Session Charge (15 Sessions x $.50)
- $9.00 Time Charge (90 Minutes x $.10)
-
-
- l: Min C.C.Charge... This is the minimum charge you wish to set for all credit
- card charges. Leave this field blank (0) if you wish to accept any credit
- card charge amount.
-
- ******************************
- NOTE: You may set your system for TOTALLY FREE USE just by setting all the rates
- on this screen to $0.00.
- ******************************
-
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-
- m: System Timeout... In the event a patron just gets up and walks away the system
- keeps track of the keyboard activity or inactivity in this case. If the
- system detects keyboard activity after a quiet period of this number of
- minutes the patron will be prompted for their name, to confirm it is the same
- person who had been using the system. This is a security feature just in case
- the old patron walked away and a new patron is sitting at the keyboard. If
- the name is incorrect the system will reset. Patron has two chances to get
- their name entered correctly.
-
- n: PreAuthorized$... This is the amount of money the credit card verification
- will verify for. When you post process the actual amount of the charge, it is
- applied against this actual preauthorized value. If the number is too high
- your patrons will balk at using it. Their available credit is affect for a
- few days till the charges clear. If it is too low you may run into situations
- where they run up a bigger bill than pre-authorized and not have enough in
- their account to cover the full amount of the charge.
-
- o: [F1] Help Screen
-
- p: [F2] Files/Directory Maintenance
-
- q: [F3] FoneNbr... This is your Add/Edit area for phone prefixes (303 =
- Colorado). You can add new prefixes as the phone company sets up new
- areas around the country. You can disallow (turn off) certain prefixes
- if you do not want anyone calling there (402=Alberta Canada). All calls
- starting with '01','976' and '1-900' are automatically restricted. You
- may set non-standard long distance rates for each individual area code or
- prefix at this point.
-
- r: [F4] Video... Same as 'q' above, but video emulations.
-
- s: [F5] PatronNotes... This is where you can send general notes TO and review
- general notes FROM your patrons.
-
- t: [F6] Page Down OPTIONS SCREEN
-
- 1) Printer Port... TAB to correct system printer port for your system.
- Reports are formatted for 14" wide paper.
-
- 2) Receipt Port... If you have a dedicated printer for printing of receipts
- TAB to correct port here. These receipt printers may be 8.5" wide
- printers.
-
- 3) Maximum BaudRate... If you have a modem connected to your system then TAB
- to the highest speed. Use '0' if you have no modem. If you choose no
- modem then the system will automatically adjust to CASH ONLY and set the
- other modem related settings to NONE. This number is used later in the
- system to alert patrons who are calling their own services through the
- "CALL YOUR OWN SERV" communication feature. A setting of 0 will also
- automatically limit your patrons to application use only. The PATRON
- MODULE MAIN MENU will show '0' communication services supported and will
- not allow them access to any of the communications features.
-
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- 4) Supported Pay Options:.... The system will support CASH ONLY, CASH and
- CREDIT or CREDIT ONLY as payment options. Without a modem you are
- restricted to CASH ONLY because there is now way to pre-authorize the
- credit card. Otherwise, appropriate screens will come up directing the
- patron.
-
- 5) Minimum Approval:... The process of pre-approving a persons credit card
- involves first checking to see if it is a valid card (not stolen, currently
- in good standing), secondly the approval process attempts to see if the
- rightful card holder is using it. This second step is called Address
- Verification System (AVS). The theory is that if the wrong person is using
- the card they may not know the correct address information that goes along
- with the card and thus can be screened out by the AVS system.
-
- The first step is rather specific. The card is either good or not good!
- But, the AVS step has certain built in variables that requires that you the
- site own make a decision here. The person using the card may be the
- rightful owner, but may not enter their address or zip code exactly the way
- the card service has it in their system. The more specific (less error
- prone) the entry of the card information can be the more reliable the AVS
- verification can be. The Master Card Network really likes to have the card
- magnetically swipe read rather than hand keyed, since this way they are
- getting their data exactly as they have it in their system and the card is
- present for viewing by the merchant.
-
- Be that as it may, we get to the information that they want in this field.
-
- N = No verification is supported at all by this site (if no modem).
- E = Either the Address or 5 digit or 9 digit ZipCode is correct.
- A = The Address is correct and the ZipCode may or may not be correct.
- 5 = The Address is correct and the 5 digit ZipCode is correct.
- 9 = The Address is correct and the 9 digit ZipCode is correct.
-
- Note: '9' is the most reliable setting (least likely to involve
- stolen cards and charge backs to the merchant account),
- but the most likely to be rejected by valid patrons
- because data was entered incorrectly. 'E' is the least
- reliable but the most likely to be approved (finding some
- element of the address that matches). The Merchant must
- decide what they wish to accept as an element of risk
- against charge backs.
-
- 6) Credit Card Information Options:... (Not active in shareware version). The
- site has the option of installing a magnetic strip credit card swipe reader
- with PUBLIC ACCESS. Options are enter card information by HAND or by
- SCANning in the card with a reader. Some banks prefer the reader. It is
- less subject to fraud.
-
- u: [F7] MainMenu... Will return you to the main menu if all the fields are filled
- in on the setup screen.
-
-
- ESC Back to Main Menu.
-
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- [Press 2] (System Statistics) will display the system status.
-
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ SYSTEM STATISTICS │
- └────────────────────────────────────────────────────────────┘
-
- a: Total Revenues
-
- b: Revenues last 30 days (Calculated at time of display)
-
- c: Total amount to post process. (Post Processing must be completed in 4 working
- days or it may be washed out of the Mapp System)
-
- d: Total Services in system (APP and COMM) On of Off
-
- e: Total Used Services.
-
- f: Total Number of Patrons on System
-
- g: Total Number of BBS services - ON - Total flagged as ON
-
- h: Total Number of COM services - ON - Total flagged as ON
-
- i: Total Number of APP services - ON - Total flagged as ON The number of ON
- services is what the patron will see on their screens.
-
- j: The display will show a descending list of all services sorted by Last
- Date/Time the service was used. So you are seeing a list of service from the
- most recently used to the not used at all.
-
- ESC back to the main menu, select #3 Applications/Communications.
- Select 2 Communications Services (Applications is similar)
-
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ SERVICE SETUP AND CONFIGURATION │
- └────────────────────────────────────────────────────────────┘
-
- PUBLIC ACCESS is essentially a database. In this section you may enter as many
- Applications or Online Communication Services as you wish to support. Each
- service you add to the database can be, available to, or, restricted from, your
- patron.
-
- APPLICATION SETUP...
-
- The fields on the APPLICATION SETUP/CONFIGURATION SCREEN are:....
-
- a: APPlication NAME... This is the name of the application as you want it to
- show up in the pick list that your patrons will see.
-
- b: APPlication ID#.. This is a unique number assigned to this application record
- by the system. PUBLIC ACCESS needs one unique primary key to work with, in
- order to keep house. In cases where you have similar named applications this
- field tells them apart.
-
- c: APP Category... This is the three (3) letter category code word you want to
- use to group this program with other programs that do similar type jobs.
- (i.e. Word Processes might be WRD)
-
- d: Date added... This is the date that this application was added. This is
- included to give the system operator a point of reference when they are
- analyzing how much profit they have had or use they have had out of a
- particular application program.
-
- e: APP Charge/Minute... This is the per minute rate you want to set for the use
- of this application by your patrons.
-
- f: Menu Patron, Provider... These fields will have a 'M' in them if there are
- have been memos created in either instance.
-
- g: APP Charge/Session... This the session rate you want to set for the per
- session use of each application. This is like a flat rate for just using an
- application for any amount of time.
-
- h: Display [ON/OFF]... This is an ON OFF flag that can be set you the system
- operator in instances where you want to temporarily remove the application
- from use by your patrons. If set to OFF your patrons will NOT see this
- program on their pick list screen.
-
- i: APP Charge/Page... This the rate you want to set for each printed page.
-
- ----------------------
- NOTE: You can always return to system default rates for any specific rate field
- by entering any legal rate value in the field with a "-". Example: Type in
- ".4-" or "-.23" and cursor or tab out of the field and the system default for
- that specific field will appear.
- ----------------------
-
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- j: Charge Patron [Y/N]... This is a global setting. If this is set to 'N' then
- the use of this application will be entirely free.
-
- k: APP Run PROGRAM... Place the actual name of the program the system will be
- using to run or launch this program. The system will recognize two reserve
- program names (COMMAND and 4DOS) as special shell commands where you desire
- to drop to a new shell. COMMAND is for MS-DOS's infamous command interpreter
- 'COMMAND.COM' and 4DOS is for Rex Conn & JP Software's popular command
- interpreter. This has been included to cover instances where you wish to
- permit your patron to install and run their own special software. The
- installation and operation of their software will be monitored just like any
- other program. When they are finished running their own software, they must,
- however, type 'EXIT' at the command prompt and then press 'ENTER' to return
- PUBLIC ACCESS. At that point PUBLIC ACCESS will evaluate their session just
- as if they had run a pre-installed program. The above rates will be used in
- calculating their charges.
-
- l: Switches... This field has two purposes. Whatever you place in this field
- will be appended to the end of the program name on the command line when it
- is launched. In the special instance in item 'k:' above when you want to
- allow your patrons access to the command prompt and a new shell, then you can
- place the path to the working area of the hard disk that you want them to use
- here in this 'Switches' field. (If you left this blank and ran COMMAND then
- if your command.com was located in 'C.DOS' they would be left at a new shell
- in directory C:\DOS. You may not want to leave them in that particular
- directory. Consequently, if you type D:\WORKING here in this field then when
- executed they would be left in a directory call D:\WORKING) instead.
-
- m: APP Path\DIRECTORY... This is the full directory path where the program name
- in APP Run PROGRAM above can be found. If the ON/OFF field is ON then PUBLIC
- ACCESS will check to be sure that the program is in fact located there before
- letting you proceed.
-
- n: Description... Enter up to 217 character description of this program. The
- patron will see only the first 35 characters in the pick list, but once
- picked they will see the full description.
-
- o: Accept [y/n]... You must explicitly type 'Y' to accept and save this record.
- If you make any changes to this screen you will be prompted with a blinking
- message that the screen has been changed and that you should remember to
- Accept 'Y' the record to save it before leaving the screen.
-
- p: Function Keys
-
- [F1] Help. You can press the F1 key for context sensitive help here and just
- about anywhere in the program.
-
- [F2] List. If you press the F2 key you will be presented with a list of all
- the applications and services in the database, with the pointer
- on the record that was on the screen when you pressed. You may
- move the cursor about the list and press ENTER when the cursor is
- one a record that you want. The record will be picked and the
- then displayed on the appropriate screen (APP on APP and COM on
-
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-
- COM)
-
- You may move about the list in several ways.
-
- Page Down/Page Up/Home/End are fairly straight forward. Pressing
- the first character of a program or service name will jump you
- directly to the first or closest name starting with that
- character (if the database is sorted on that field). Example:
- press 'w' will jump you to the first application or service
- starting with a 'W'. Press F1 will give you a dialog window
- where you type in several letters to make the word unique then
- press ENTER. The cursor will jump to the specific line on the
- screen starting with that word (if the database is sorted on that
- field).
- Press ESC will give you a menu by which you can change the sort
- field.
-
- [F3]ON/OFF This is the toggle fey to turn the application or service ON or
- OFF. Any records turned OFF will not show up on the patrons pick
- list.
-
- [F4]RunAPP Here you can press the F4 key to run/launch this application to
- either test it or use it yourself.
-
- [F5]Memo Press the F5 key will give you the opportunity to add, read and
- edit various Memos.
-
- a. [P]atron Provided Information. Additional information
- provided by patrons. This can be of special value since many
- of these systems are constantly in a state of change. Your
- patrons can be your best information providers. This memo
- area can be read and edited by both you, the system operator,
- and your patrons.
-
- b. [S]ervice Provider Supplied Information. If there are
- instances where you or Service Providers wish to publish
- special 'Read Only!' notices concerning a specific service,
- they can be posted here in this window. Only the system
- operator can add/edit this memo area. Patrons can view this
- window, but they may not alter it.
-
- c. Notes to the System Operator. These are general notes from
- your patrons to you the System Operator. This can be a
- convenient method to get general feed back about services that
- are no longer online or new services that are online, features
- they would like to see in future releases of PUBLIC ACCESS
- etc.
-
- [F6]Files Use this to display a file maintenance screen to view, copy,
- rename etc your system files. This feature is not available to
- your patrons. Only the system operator.
-
- [F7]AddDel Press the F7 to key ADD, DUPLICATE and DELETE records. When
- deleting records you will be prompted to be sure that you want to
-
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- really delete this record. You will then be notified again when
- the deletion is complete.
-
- [F8]Find Pressing the F8 key will clear the screen and leave you in the
- PROGRAM NAME field. Type in any portion of a name you wish to
- find then press ENTER. You will be positioned to the nearest
- record starting with that spelling.
-
- [F9]PreRcd Pressing F9 or PageDN will step you through the database one
- record (application or service name) at a time.
-
- [F10]NxtRcd Pressing F10 or PageUP will step you through the database one
- record (application or service name) at a time.
-
-
- ONLINE COMMUNICATIONS SERVICE SETUP...
-
- The fields on the SERVICE SETUP/CONFIGURATION SCREEN are:....
-
- a: Comm NAME... This can be the name of a service or part of a service. What
- ever is descriptive enough for patron to understand.
-
- b: LStep[ 0][ 4]... This is the number of automatic logon steps configured for
- this services.
-
- * The first value '[ 0]' is the number of base steps to get to the
- beginning of the logon sequence (just before the calling patron is
- required to enter any Password or ID information).
-
- * The second value '[ 4]' is the total number of steps to logon. In
- this instance '4'. This is for cases where the site subscribes to
- the service and has setup a complete autologon script with their
- own ID and Password.
-
- c: Comm DRIVER... This is the name of the communications program you are going
- to be launching. Since PUBLIC ACCESS makes maximum use of PROCOMM PLUS
- V.2.01 (r) from Datastorm Technologies the default driver here is PCPLUSV2.
- Change this to AOL for America Online (r) or Prodigy for PRODIGY (r) etc. If
- the ON/OFF flag is 'ON' PA will check to make sure the program driver you
- specify in this field is actually installed. If PA can't find it you will be
- prompted to enter a good directory where it can be located.
-
- d: Comm TYPE... This is a code word to help PA sort the applications and
- services supported by the system. BBS and COM are two reserved code words
- for the communications portion of PA. BBS for services offering some or all
- free access and COM for services operating 100% on a commercial basis.
-
- e: MemoU MemoP... Are memo flags to indicate whether Patron Memos or System
- Provider Memos have been set up for this service. An 'M' will appear in the
- box if a memo is present in either case.
-
- f: Comm CITY... Included here to aid in identifying long distance calls.
-
- g: Comm STATE... This is determined automatically from the phone number. It is
-
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-
- used by the sort options menu to group services by local or long distance.
-
- h: Added By... This is to let the sysop know which services have been added by
- patrons and to edit out (delete) problem services you may not want to
- support.
-
- i: Display ON/OFF... This gives the Sysop an opportunity to temporarily turn
- OFF, for whatever reason, services they do not want a patron to use. All
- services added by patrons are installed in the database, but the On/Off flag
- is set of OFF till the sysop can check it out. See [F3] below.
-
- j: Description... This is a 217 character field to describe the service. The
- first 35 characters of this field are displayed in the patron's initial
- selection window. So arrange your description accordingly (giving pertinent
- data in the first 35 characters and functional data in the overall field so
- that a key word search will be effective.
-
- k: Data Phone... This is the phone number to dial to access this service. The
- phone number will be verified against the allowed phone numbers and the long
- distance charge rate for this area code will be inserted in the appropriate
- field (L.D.Minute) below when you are adding a new service. If you are
- editing a pre-existing service you may change the L.D. rate for each
- individual service. You will not be allowed to enter phone numbers, with
- areacodes or prefixes, that are not in the Fone Number list or are in the
- Fone list, but not allowed ('N').
-
- l: Modem Prefix... To successfully connect with certain services you must send a
- special setup string to the modem. You can place the exact string in this
- field. If you want to reset the modem after hanging up then place another
- string after the setup string separated by a '/' (i.e. &M0/&M4)
-
- m: System ID / System Password. These two fields are added to the driver (from
- above) on the command line in this order at run time. (i.e. if you wanted to
- call 'ONLINE TODAY' and if your ID = James and your Password = Teacup then
- the system would send a runtime command that looked like this "OT James
- Teacup"). This is for special instances where the program, you want to run,
- will accept parsed command line switches. Note: The autologon file supplied
- with registered versions of PUBLIC ACCESS comes is called 'PACLOG' and must
- be placed in the SYSTEM ID field. The Password field is not necessary when
- calling PRODIGY since it uses a one word nick name to autologon.
-
- n: Local Charge... This flag is set to 'Y' if you want to charge a patron (at
- your end) to use this particular service. If you DO NOT charge ('N') for
- this service, then when a patron calls this service, they are not charged at
- all for this service and they use up none of there allocated event time. It
- is conceivable, if you have a number of free services (no local charge, no
- long distance charge) that they could spend hours using this system and never
- encounter a payment situation.
-
- o: Per Minute/Per Session/L.D.Minute initialize to the system default rates, but
- the sysop can modify the individual rates for each service here. NOTE: The
- sysop can always return to system default rates for any specific rate field
- by entering any legal rate value in the field with a "-". Example: Type in
- ".4-" or "-.23" and cursor or tab out of the field and the system default for
-
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- that specific field will appear.
-
- p: Service Free to Patrons... Indicates whether this particular service (the
- other or remote end) charges or not. BBS services usually are free 'Y' and
- COM services usually are not free 'N'.
-
- q: This System Subscribes... If your site subscribes 'Y' to this service you
- will have a full autologon script setup for this service, where patrons have
- your permission to use your System Password and System ID to logon to remote
- services.
-
- r: Patron Must PreSubscribe... In instances where there is a commercial service
- and the site does not subscribe and if the service does not accept credit
- card logon's then the patron must pre-subscribe to gain access. They get a
- notice window if they choose this service, indicating to them they must
- pre-subscribe.
-
- s: CCard Data Auto Transfer... If the remote accepts users who are not
- pre-subscribed, by accepting their credit card for billing purposes, indicate
- it here with 'Y'. This option requires that the patron chooses 'Credit' as
- their form of payment. On logon the remote service will prompt your system
- for the credit card string. PUBLIC ACCESS will send a preformatted string
- (including all of the site and patron information) to the remote. The remote
- will have to get their own authorization number for their billing at their
- end, but the patron will not have to key in their information again. The
- patron's information will have been transmitted to the remote system for them
- by PUBLIC ACCESS.
-
- t: [F1] Help
-
- u: [F2] List... Will display a list of ALL services sorted by Type (codeword)
- then alphabetically by Name. Press ESC get an Options Menu to resort
- the list or find services using Keyword. All Services (Applications and
- Communications) are displayed in this list to make system maintenance
- easier. You can move around the display list quickly by pressing first
- character of sorted field you want to jump to. (i.e. if sorted on phone
- number press '8' to go directly to phone number(s) starting with '8'.
- Press F1 to enter a partial work to directly to that service. (i.e.Press
- F1 type 'WordPe' ENTER to go directly to 'WordPerfect'.
-
- Example: To find all the services in the database with an
- 800 phone number. From any Comm or APP record screen press
- F2 (list display). Now Press ESC (Option Menu). Now press
- F4 (Sort on Phone Number). Now press F1 (Quick Key) and
- type in "1-800" then ENTER. The file pointer will jump to
- the area of the list with 1-800's.
-
- v: [F3] Toggle ON / OFF flag. If 'ON', service will be allowed for use by your
- patron and will be DISPLAYed to them as a service they can call. If OFF
- they will not see it on their list of choices and if they try to add it
- via the "CALL YOUR OWN ONLINE SERVICE" option, they will be notified
- that the service is not allowed or available to them. This serves as a
- means for the sysop to discriminate and disallow the availability of
- certain services to their patrons from their site.
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- w: [F4] Logon.
-
- 1. Connect with service to test logon. If the site has a full logon
- sequence (with the site's Password and ID), pressing this option will
- yield a second prompt. The second prompt will ask whether the sysop
- wants to test the full logon sequence or just the BASE STEPS to the
- beginning of the logon sequence. The Base Steps will be executed
- when their patron elects to use their own Password and ID for this
- particular service instead of the system's.
-
- 2. Setup Logon Script... Wait for prompt1... Send Reply1...etc. If the
- remote system expects your system to send the first transmission then
- leave 'Prompt1' empty and put your first reply in 'Reply1'. If you
- want to send one or two ESCape codes us ^E or ^E^E on same line. To
- send a carriage return/line feed use ^M at the end of a string to be
- transmitted. Use ^S or ^S^S on the same line to send one or two
- spacebars.
-
- * Recap
-
- ^M = Carriage Return/Line Feed
- ^S = Space Bar (maximum of two / line)
- ^E = Escape Code (maximum of two / line)
-
- * An Example of a logon script is:
-
- --------- Waitfor: Reply: ---------
- -----------------------------------------------
- Step #1 FULL Name: Jim Turner^M
- Step #2: correct? Y <- NOTE: no carriage return
- Step #3: Password: Jackrabbit^M <- NOTE: carriage return
-
- PUBLIC ACCESS will automatically count the total number of logon
- steps in the sequence. But, you will have to explicitly enter the
- number of base steps in the sequence. The number of base steps are
- the number of steps required to get any user to the beginning of the
- Password/ID sequence. Enter the number of base steps at the bottom
- of the this screen before exiting back to the service edit screen.
- The number of base steps and the total number will be the same if you
- are only taking the patron as far as the beginning of the
- Password/User ID sequence. If the total number of steps takes the
- patron past that point then they will be different.
-
- 3. Setup for Credit Card Transfer.. Enter the string here the remote
- will be using to ask for the credit card string.
-
- x: [F5] Memo
-
- 1. [P]atron Memo. Type a memo to your patrons about this particular
- service. The Memo area cannot be searched by the keyword or phrase
- search, but does give you an opportunity to pass more information
- along to your patrons about a particular service. This memo area can
- be written to and read by both sysop and patrons.
-
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- 2. [S]ervice Provider Supplied Memo. There are going to be instances
- where providers may want to have their own prepared text installed
- for your patrons to read. This area can be read by both sysop and
- patrons but may not be modified by patrons.
-
- 3. Notes from patrons... This area is a general comments area. It is
- NOT specific to a particular service. Patrons can indicate here the
- names of services that are no longer operating or more thorough
- descriptions of services.
-
- y: [F6] Video.. View list of legal video emulations for inclusion the video
- emulation field.
-
- z: [F7] Add/Delete Service Record.
-
- aa: [F8] Find.. Pressing F8 will clear the screen and place the cursor in the
- Name field. Enter any part of a name you are trying to locate then
- press ENTER. The system will locate the closest matching record to that
- spelling.
-
- ab: [F9] Previous Record. Pressing F9 or PageDown will page one record at a time
- DOWN through the database.
-
- ac:[F10] Next Record. Pressing F10 or PageUP will page one record at a time UP
- through the database.
-
- Note: The same process is used in adding Applications to the database.
-
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ R E P O R T S │
- └────────────────────────────────────────────────────────────┘
-
- The Reports/Maintenance Module is set up to give you the site administrator 3
- basic options.
-
- Option #1 View CUSTOMER/USER History. There are a number of sorting options, but
- the first report option is oriented to viewing, reviewing, editing, printing,
- patron (use) history. The complete patron record can be viewed with an on-screen
- listing of the individual sessions the patron worked while in any one event. The
- charges for the sessions and the event can be deleted.
-
- Option #2 View SERVICE History. This option gives the site administrator several
- sorted views of the service data base.
-
- Option #3 Reports
-
- 1. USERS: Print reports to printer 11x14 paper or to a disk file, of
- various sorted views of the patron's data files
-
- 2. SERVICES: Print reports to printer 11x14 paper or to a disk file, of
- various sorted views of the service data files. This includes
- APPLICATIONS and DATA COMM.
-
- 3. INCOME: Print income reports from any date to any date. Sort the
- information Ascending or Descending. Set for monthly subtotals
- is desired. Reports can be for all types of transactions, cash
- only or credit card only.
-
- The UP and DOWN arrows may be used to adjust the dates in the
- FROM and TO fields. The ENTER or TAB keys move the cursor from
- field to field.
-
- Option #4 File Maintenance.
-
- 1. Reset the system to Zero usage, as if you just took it out of the box.
- 2. Back up all patron history files to floppy
- 3. Back up all patron data files over 30 days old to floppy
- 4. Back up all patron data files over 60 days old to floppy
- 5. Back up all patron data files over 90 days old to floppy
- 6. Recall and look at data files on floppy disk.
-
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- │ │
- │ U S E R M O D E │
- └────────────────────────────────────────────────────────────┘
-
- Pressing any key from the Logo Screen the patron is first presented with a general
- information screen dealing with getting around the system. There are three (3)
- basic system wide functions a patron will want to keep in mind.
-
- ONE: They can press the F1 key just about anywhere and be presented with a
- context sensitive help screen (see exception below under getting around the
- application selection screen).
-
- TWO: They can press the ESC key just about anywhere and back-up or back-out
- of where they are and get back to where they want to be.
-
- THREE: Many screens offering decision points (keep going or do not keep
- going) have default answers prepared for them in the format [Y/n] meaning
- YES is the default (just hit ENTER or any key to keep going). Here the
- patron must explicitly hit 'N" to cancel and not go any further. Thus,
- hitting the ENTER key is pretty much all they have to do in many places to
- proceed to the next step. There are certain points where there is no
- default ([Y/N] or [*]). At these points the patron must press the specific
- key 'Y' or 'N' (case insensitive) to go or not go.
-
-
- Now, pressing any key once more from there they arrive at PUBLIC ACCESS's Main
- Menu {See FIG 5 Appendix D]. Here the patron may choose:..
-
- 1) Start-up an application like a word processor or any other type of
- application the site may have installed, or..
-
- 2) Start-up and logon to any supported or allowed online communications
- service.
-
- 3) Optionally, once they have started using the system, in order to know
- where they stand, they may get a quick look at their tally.
-
- The numbers to the right of the screen indicate to the patron how many application
- programs and dial-up on-line data communication services the site has
- pre-installed and is currently supporting. This number is the total number of
- turned 'ON' services.
-
- 1) The Applications Option:...........................
-
- Step 1 Choosing the Application option with the Up or Down Arrow and
- pressing ENTER or just typing 'A' will bring you to the initial
- screen in the Applications Options Module.
- [See FIG #6 Appendix D]
-
- Here, the screen gives the patron more general information about
- how the system will work, what to expect in the way of general
- system charges. Pressing any key brings the patron to Step 2
-
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- Step 2 The Application Programs - Options Menu:
- [See FIG #7 Appendix D]
-
- The menu lets the patron know how much more time they have left on
- the current running event. This will be '** NA **' if an event has
- not started yet. The rest of the Menu gives the patron several
- options.
-
- [F1] Help Screen
-
- [F2] Show the up coming (next screen) list of supported
- Application programs by program name in alphabetical order.
-
- [F3] Show the up coming (next screen) list of supported
- application programs by program type then secondarily by
- name. All supported application programs and online services
- have a three letter code word to allow for some relational
- grouping. In this case the site may give the code word 'WRD'
- for all word processors or 'DTP' for all desktop publishing
- packages if they have more than one supported. This sort
- feature is of little if there are only 6 programs supported.
- If they support 30 or more it is of special value.
-
- [F4] Search available program records for key phrase or word and
- create a subgroup of programs with that word somewhere in
- their record. This is also of little value if just a hand
- full of programs are supported, but is very valuable if a
- large number are supported.
-
- [F5] Once again show tally screen if there has been some use of
- the system.
-
- [F6] Leave a note or comment of some general nature to the system
- operator.
-
- [F7] 'Install/Run Your Own Program', if supported (Toggled 'ON' in
- the system APPLICATION PROGRAM setup screen), gives the
- patron an opportunity to install and run their own software
- as if it were an application. The clock is running on this
- and any rates you charge for your computer usage can be
- applied here just like any other application.
-
- Notice: If you do not want people installing and running
- their own software, then you should toggle this feature to
- 'OFF' on the system setup screen. This feature will then not
- be available to your system users.
-
- Warning: PUBLIC ACCESS drops out of memory and the patron is
- dropped to a new shell with the same access to the system
- files as anyone would have sitting down to your computer with
- the 'C:\ >' staring at them. Use this feature with caution.
-
-
-
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-
-
-
-
- Pressing F2......
-
- Here you are presented with a APPLICATION LIST screen (the 'Pick List')
- [See FIG 8 Appendix D] with a good deal of information and in the
- middle, a line listing of all the supported programs.
-
- You can move about the list in several ways.
-
- * Press the first character of the sorted field.
-
- Example: If the sort is on Name (see bottom of screen in flashing
- area ' Sort on Prog Name '. Press the letter 'W' to jump directly
- to program names starting with 'W' such as WordPerfect. If the
- sort were on Type/Name you could press the letter 'D' to go to all
- type code words starting with a 'D' as in 'DTP'.
-
- * With the sort on Name, press F1 and bring up a little window.
- Enter enough of a word to make it unique, such as 'Geow' the press
- ENTER. The file pointer will jump to 'GEOWORKS' if it were
- installed.
-
- * Page UP or Page DOWN, HOME, END will yield the logical desired
- effects.
-
- Notice the bottom of the screen. All money related areas of the system
- screens are in green.
-
- Nbr Events [ ]. This informs the patron how many events they have to this
- point. An event my be set up by the system operator to be YY minutes and
- may incur a charge of $XX. Thus a person being on for 2 events will incur a
- charge of 2 x XX regardless of how much work they have completed. An event
- can only be started by a chargeable session.
-
- Sessions T[ ] $[ ]. This informs the patron how many T=Total sessions and
- how many $=Chargeable sessions they have so far. This system lets the site
- operator make some programs and services free of charge and others
- chargeable. And some services and programs can be used, but not long enough
- to create a charge thus it is not chargeable. Therefore, the patron can
- have many more total sessions than chargeable sessions.
-
- Total Minutes [ ]. This informs the patron how many chargeable minutes
- they have rung up so far.
-
- Charges[$ ]. This keeps the patron informed of the running total due
- on there use of the system so far. It will remain '0.00' until they have
- their first chargeable session.
-
- Move the highlight bar to the application you want to choose then
- press ENTER or RETURN. This will bring the patron to the.....
-
- APPLICATION'S DETAILED INFORMATION SCREEN.
- [See FIG #9 Appendix D]
-
- This screen provides the details of the Application they have just chosen.
-
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-
- If they want to go back to the list all they do is press the ESC key.
-
- [ESC] Return to previous screen (list of supported applications)
-
- [F1] Help.
-
- [F2] Patron Memo. Here the patron can type any notes they wish specific
- and germane to this application. Other patrons and the system
- operator will be able to view and alter these comments.
-
- [F3] Read Memo. Here the patron can read only (not modify) an information
- screen supplied by the software publisher or the system operator.
-
- [F4] Notes to Sysop. Here the patron can send general notes to the system
- operator. Anyone my read and modify these notes.
-
- [F9] Page back through the database one application at a time without
- going back to the list on the previous screen. (PgDN) is an alternate
- key here.
-
- [F10] Page forward through the database one application at a time without
- going back to the list on the previous screen.
-
- Press ENTER to proceed.
-
- Optional Screen here. On systems that allow CASH and CREDIT the patron will
- be presented with a choice screen here. Which one do they prefer.
-
- Press ENTER to proceed.
-
- If the choice is CREDIT the patron is then present with an information
- screen explaining how their credit card account is going to be affected.
-
- Press ENTER to proceed.
-
- The patron gets to fill out an information screen on themselves (Name,
- Address etc, and in the instance of credit card will give their credit card
- information here. The card information entered here has real and accurate.
-
- Explicitly press 'Y' or 'N' here to proceed.
-
- If they are chose to pay with credit card they are prompted one more time at
- this point to be sure they really want to use their credit card.
-
- If they say 'Y'es, the system will pre-check the relative correctness of the
- credit card number and the zip code before dialing the Master Card Network.
- If they do not look correct (to many numbers, check digit does not match,
- etc) the system will come right back with what was wrong. Passing the basic
- checks the system will dial out and pre-validate their card using the Master
- Card Network and its Address Validation System (AVS). This is realtime.
- This is the real thing. This is done just once so long as a patron is in
- this one event. If they start a new event (quit to the logo screen and come
- back in), they are treated like a brand new customer.
-
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- If the card is approved the system will take them to the point of departure.
- The point of departure is a PROGRESS/RESULT screen. They are then given an
- overlaid red '$ PLEASE CONFIRM $' screen. This is their FINAL NOTICE $...
- from here on the clock starts.
-
- PLEASE CONFIRM, FINAL NOTICE! [See FIG 10 (before) Appendix D]
-
- Here again your patron must explicitly press 'Y' or 'N' as to whether to
- proceed or not. If 'Y' then PUBLIC ACCESS will take a picture of the files
- in case of system crash and then drop out of memory and launch the
- application your patron selected.
-
- *** The patron uses the selected application ***
-
- When your patron has finished and quits and ends their use of the selected
- program, PUBLIC ACCESS starts up again. The PUBLIC ACCESS displays the
- 'PROGRESS >< RESULT' screen and checks to see how long they were away. If
- your patron ran an application and they were away more than the threshold
- minutes (Charge > Minutes) they will be prompted for how many (if any) pages
- they printed. With all the data now in, PUBLIC ACCESS computes the charges
- according to the rates set up by the system operator for this particular
- program or service. The results are diplayed (see FIG #10 (after)) for the
- patron as a final tally of the total charges to this point with Overall
- Totals, Session Totals and Overall Chargeable Totals.
-
- Press ENTER or any key here brings them back to the list of application
- programs. Here they may make another choice and redo all the previous steps
- except the payment and name steps.
-
- Pick & ENTER, Yes to '$ PLEASE CONFIRM $', Work with another session..
- Quit..., Totals, and so on until they are done. Pressing ESC or selecting
- ESC from the Menu will bring them back to the Main Menu.
-
- At the Main Menu they now can choose to go back to Applications or choose to
- go to Communications.
-
- Pressing 'C' and going to communications.
-
- This operates much the same as the Applications Options discussed above.
-
- * Information Screen
- * Communications Menu [See FIG 11 Appendix D]
- The Communications Menu gives them several other sorting/viewing options.
-
- [F1] Help
-
- [F2] By Name
-
- [F3] By State/Name. It is help to look through the list of
- communication services by state to get a subgroup of services which
- my be a local call or lease less expensive.
-
- [F4] By Type/Name. The types here are restricted to BBS (basically
- offer FREE access to some or all of their computer system), and COM
-
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-
-
-
- (are strictly commercial services where the caller/patron must pay
- for everything they use). These COM services usually require the
- patron to be pre-subscribed with a valid password or ID.
-
- [F5] Phone Number. You can view the list sorted by phone number. Thus
- the patron can view all systems with a 1-215 area code.
-
- [F6] Search By Word or Phrase. Here the patron can choose to view all
- services that have the word 'ENVIRONMENT' or 'JOB' in their record
- somewhere.
-
- [F7] Show tally if event is started.
-
- [F8] Leave system operator notes. General notes to the system operator.
-
- [F9] Call Your Own Service. If a patron does not see the online service
- name they want to call on the pick list or if they want to call a
- private computer, perhaps at their work, they can choose this
- option (if it is flagged as 'ON' by the system operator). Any long
- distance calls through this option are charge a long distance per
- minute rate set for that area code. The patron is not allowed to
- call area codes that are restricted in the phone prefix list or by
- the OFF flag.
-
- NOTE: This menu selection is not available to your patrons
- if you toggle the service to 'OFF' in the system
- ONLINE SERVICE setup screen.
-
-
- Press ENTER
-
- This brings the patron to the Pick List of supported OnLine
- Communication Services [See FIG 12 Appendix D]
-
- This screen has 6 specific items of information for the patron.
-
- T = Type of Service (COM,BBS)
- R = Patron Must Pre-Register
- F = Service FREE of Charge
- S = Local Site Charge
- L = Local Call (Toll Free)
- C = Credit Card AutoTransfer
-
- The patron can look across the line of the options on the screen and
- evaluate which one they may want to call. There are more than 200 systems
- that come pre-installed, including most of the major online services.
-
- NOTE: Many of the dial-up, on-line data communication services that
- are pre-installed with the distribution copy of PUBLIC ACCESS
- are Bulleting Board Systems (BBS's) and the nature of the BBS
- industry is change. So, even though an effort has been taken
- to provide services that are more substantial than most (i.e.
- stable, in business for a long time) it is very likely that
- you will find some of these services to out of business when
-
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-
-
-
-
-
-
- you go to call them. If this is the case just delete the the
- service from the database. Other BBS's and/or other various
- types of quality services will appear on the scene just as
- often, or even more often. Just add them to the database as
- desired.
-
- The same quick jump features are available here in the pick list screen as
- were available in the applications list. The quick jump and the search
- word/phrase features are useful here.
-
-
-
- Press ENTER.....
-
- DIAL-UP ONLINE COMMUNICATION SERVICE'S DETAILED INFORMATION SCREEN.
- [See FIG 13 Appendix D]
-
- This screen has a good bit more information available to the patron than the
- same step for applications.
-
- The area of note is the USER CONFIGURATION SETTINGS......
-
- Here the patron can make spot changes to the communication settings for this
- service. If they get connected and stay connected then these settings
- become permanent. Otherwise, the settings are discarded.
-
- Press ENTER.....
-
- All the rest of the screens from this point forward are the same as the
- those for selecting an application above, with two exceptions.
-
- Exception Screen #1:
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- If the patron selects a service which the site subscribes to then the patron
- will be given an opportunity to use the site's System Password and System ID
- (autologon sequence) or use their own (if they have one) [See FIG 14
- Appendix D].
-
- Exception Screen #2:
-
- If the patron selects a service which the site does NOT subscribe to and is
- a COMmercial service then they are notified that they must be pre-subscribed
- to use this service [See FIG 15 Appendix D].
-
- Special Patron Screens
-
- There are two additional screens that come up from time to time.
-
- Special Screen #1: If the patron falls asleep or walks away for a cup of
- coffee and the system is not used for the set number of minutes in 'System
- Timeout' the next person to sit down at the keyboard will get a prompt to
- enter their last name. If it does not match with the person's name who had
- been using the system, the system resets allowing a new person to use the
- system. If it is the same name the patron may resume where they left off.
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- The sysop can also close out the patron if they feel the person left
- all-together and get a receipt for the patron, if necessary.
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- Special Screen #2: If the patron is about to start another session and they
- are near the end of an event period they are warned of that fact and given
- an explicit opportunity to continue into another event and incur another
- event charge or stop at this point.
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ MAPP POST PROCESSING and CREDIT CARD CHARGE DISPUTES │
- └────────────────────────────────────────────────────────────┘
-
- The MAPP system supports the processing of credit charges through the Master Card
- Network. It handles all major credit card inquiries and transactions.
-
- The full MAPP system software is included with registered versions of PUBLIC
- ACCESS and will support a whole host of credit card actions. Since the bulk of,
- or just about only, feature PUBLIC ACCESS really uses is the PCPLUS modem
- interface capability its entirely conceivable that you may never use any of the
- other capabilities of the MAPP software. PUBLIC ACCESS does what it has to with
- MAPP automatically for you. From with in PUBLIC ACCESS, the patron will create
- the transaction record when then use a credit card to work within PUBLIC ACCESS.
- Periodically, maybe daily depending on your system usage, you should schedule a
- time when you run PUBLIC ACCESS's 'Post Transactions' module to post any patron
- transactions sitting on the system to the MAPP network. There are a number of
- ways to know whether this is required.
-
- Option 1: From the Main Menu of the System Module, press F2 (statistics). The
- last line of the Green Frame ($ to Post Process) will tell you if
- you have any transactions waiting to post process.
-
- Option 2: From the Main Menu press F6 (Mapp System) and select post process.
- If you do not have any transactions waiting to be posted the system
- will inform you of that at the bottom of the screen. Otherwise, the
- post processing window will appear, indicating how much is in the
- system to post process, and waiting for your go ahead clearance.
-
- CUSTOMER DISPUTES will arise from time to time. Patrons do occasionally forget
- that they used their credit card to make a certain charge and request proof of the
- transaction. You can take to steps to deal with this inevitability.
-
- Step #1: AT THE TIME OF USE: You are encouraged to have a dot matrix printer
- with two part carbonless paper setup as a dedicated receipt printer.
- When the patron finishes working on the system and they print out a
- receipt PUBLIC ACCESS will print the receipt (8.5"x11" page) to this
- dedicated port using standard Epson printer commands. When the
- detailed receipt is printed you might ask the patron to sign on the
- bottom. Then give them the bottom copy and you can retain the top
- for your records. If they have any issue with the charges, right
- then and there, you can re-enter PUBLIC ACCESS, through selection F4
- from the Main Menu, and edit or correct the Patron History Record,
- then print out a new receipt. Only this new or corrected amount is
- post processed in the MAPP credit card system.
-
- Step #2: AT DISPUTE TIME: If a charge is disputed several months later, you
- may take one of two steps to reconstruct the charge occasion. (1) If
- you are doing what is recommended in step #1 above, go to your files
- and pull out the signed hard copy, or (2) Go to your computer and
- recall the patrons record on the computer screen. You can recall the
- record to the computer screen by selecting F4 from the Main Menu
- (System REPORTS) then Select option 1. Individual Records, then
-
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- select option 1 'Credit Card Number' from the next menu. Enter the
- credit card number in question in the indicated field and press
- ENTER. If the card number is on file anywhere, all references to
- that number will be displayed in a USER VIEW screen. Since a
- particular patron may have used this system any number of times, it
- is possible that there are going to be multiple occurrences of the
- same credit card number on the system.
-
- Pick the specific record from the items listed by moving the cursor
- (high lighted line) up or down the screen using the mouse movement or
- UP or DOWN arrows. When you have located the exact event charge in
- dispute press the ENTER key. This will display the details of that
- one event on the full screen. You can acquaint yourself with the
- specific details right off of the screen or you may print out another
- receipt at this point to respond the patron's dispute.
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ PUBLIC ACCESS SHAREWARE LIMITATIONS AND FEATURES: │
- └────────────────────────────────────────────────────────────┘
-
- This shareware version has certain limitation.
-
- The shareware version of PUBLIC ACCESS will give you a good reading of the
- validity of a patron's credit card immediately upon installation (must have a
- modem for this feature). The full MAPP software series is only available with the
- registered version.
-
- The credit card swipe reader (scanner) feature is not active in the shareware
- version of PUBLIC ACCESS. The swipe reader feature (software and hardware) is an
- OPTION available in a registered version of the product only! The credit card
- networks are pushing for swipe read or imprinted cards at all retail locations.
-
- NOTE: Banks have a variety of card processing networks they can use (belong to)
- similar to the choices you and I have for long distance phone companies. We might
- use MCI or SPRINT as our LD carriers, and not be able to take advantage of a
- special feature offered by Allnet. In this case PUBLIC ACCESS only works with the
- MAPP network thus you must register with a MAPP Member Bank to use the Master Card
- Network to post process your charges. Full MAPP software is included with
- registration.
-
- If you cannot or will not be working with a MAPP member bank then you can use
- PUBLIC ACCESS card validation feature as a level of security, then you can process
- the charges manually through your current credit card bank after the fact. See
- special options Appendix B [OPTIONS].
-
- The system administrator will endure a Shareware Notice Screen one time when they
- exit PUBLIC ACCESS. And your patrons will see a watermark message in the lower
- banner on several of their screens indicating whether the product is registered or
- not.
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- ─────────────────────────────────────────────────────────────────────
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ REGISTRATION │
- └────────────────────────────────────────────────────────────┘
-
- If you find PUBLIC ACCESS useful and you continue to use it after a reasonable (60
- days) trial period, you are required to make a registration payment of $89 to
- "J.Q.Turner" c/o IN/QUEST. The $89 registration fee will license one copy for use
- on any one computer at any one time. Even after registering, you have a
- money-back guarantee for 45 days after purchase.
-
- You must treat a registered version of this software just like a book. Just as a
- book cannot be read by two different persons at the same time, this software may
- be used by any number of people and may be freely moved from one computer location
- to another, as long as there is no possibility of it being used in two different
- locations at the same time.
-
- Commercial users of PUBLIC ACCESS must register and pay for their copies of the
- program within 60 days of first use or their license is withdrawn. For
- site-license information, see the file SITELICE.DOC.
-
- You are encouraged to pass (unregistered) copies of PUBLIC ACCESS along to your
- friends for evaluation. Please encourage them to register their copy if they find
- that they can use it. All registered users will receive a copy of the latest
- version of PUBLIC ACCESS when they register.
-
- Though the program is not "crippled" in anyway, this shareware version shows an
- "is unregistered shareware" watermark in the lower banner in some windows to
- remind you of the registration status, encouraging you to register the program.
- Naturally, the registered version of the program doesn't have this.
-
- I believe you'll find PUBLIC ACCESS a well thought out implementation of a
- front-end control environment shell, capable of controlling the casual use of
- applications and communications.
-
- When registering, please refer to the registration order form (file REGISTER.DOC)
- and send in your registration today. You can send REGISTER.DOC to your printer by
- typing:
-
- "COPY REGISTER.DOC PRN" (without the quotes)
-
- and then pressing ENTER while at the MS-DOS prompt.
-
- To order PUBLIC ACCESS by normal surface mail, print and fill out the second page
- of the REGISTER.DOC file, then mail it to the author with your check, cash, or
- money order.
-
- All checks are made out to "J.Q.Turner".
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ WHAT DO I GET FOR REGISTERING, AND WHY SHOULD I? │
- └────────────────────────────────────────────────────────────┘
-
- Here are some reasons why you should register:
-
- - You receive the latest release of the program, fresh from the author's
- computer.
-
- - You will get the full MAPP Software series for Voiding, Crediting and
- otherwise editing patron transactions after they have been processed.
-
- - You get unlimited technical support for 90 days via surface mail or
- electronic mail.
-
- - If you find any major bugs in the software that inhibits basic value I will
- correct these bugs for you and send you the most recent version free of
- charge.
-
- - You have the author's ear when it comes to suggesting new features and
- capabilities. You may also be able to beta-test new versions of the
- software before they are released to the general public.
-
- - You help increase competition in the software industry by keeping prices low
- (shareware doesn't rely on expensive advertising).
-
- - Finally, you can be proud of the honesty and integrity you've shown in
- registering the program and having participated in the shareware revolution.
-
- - You get our assistance locating a bank card processing center that will
- accept your merchant application and understand the service your are
- performing. This is only assistance. Banks go to some extensive measures
- to assure new merchant accounts are going to be good credit risks. Their
- final acceptance of you is completely out of my hands.
-
- - FREE DEMO Password script file for PRODIGY (r). This script allows the user
- access to more than 90% of PRODIGY's system without any membership or use
- charges. It comes with registered versions of PUBLIC ACCESS only and is
- called PACLOG.
-
- - Special notices about cooperating commercial information providers as they
- come on-board with PUBLIC ACCESS. It is just a matter of time before the
- online systems start allowing casual one-time-only access their system by
- callers from PUBLIC ACCESS sites. When that happens you will be kept up
- date and can set you system to interface with these cooperating services.
-
- - Updates on online information sources with interesting features. We will be
- providing occasional notices (or newsletter) dealing with online services
- that may have some special intererst to a broad spectrum of public users.
-
- - The capability of automatically printing customer receipts to postscript
- printers.
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- PUBLIC ACCESS (TM) Copyright (c) 1992,1993 IN/QUEST,LLC Page 40
- ─────────────────────────────────────────────────────────────────────
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- - A half priced subscription the online industry's premier magazine,
- Boardwatch Magazine. This is a must on your read list if you do any online
- data communicating.
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ HOW TO CONTACT IN/QUEST │
- └────────────────────────────────────────────────────────────┘
-
- All correspondence, payments and registration should be mailed to:...
-
- All payments should be to "J.Q.Turner"
-
- Jim Turner
- IN/QUEST, LLC.
- 3140-K South Peoria Street, # 200
- Aurora, CO 80014-3155
-
- Other Products of IN/QUEST, LLC: 'SHOWLOGO' (tm) and 'SHOWTIME' (tm)
-
- SHOWLOGO (tm) is designed to specifically show any text file in a
- setting where the information has to be more-or-less persistent
- without burning or damaging the screen. Thus, SHOWLOGO is offered
- as a screen saver. SHOWLOGO registration is $10 per computer and
- full documentation is available from the same systems as above
- under the name SHOWL.ZIP and SL123.ZIP respectively. Site licenses
- are available. A PCX file may be displayed as one of the random
- video effects.
-
- SHOWTIME (tm) is an enhancement of SHOWLOGO with the addition of a
- scheduler that will display any text (ASCII) up to a full screen for
- a period of time designated in a scheduler. At the end of the
- designated period of time, SHOWTIME will check the scheduler file
- and display the next scheduled text file. SHOWTIME keeps the text
- message persistent on the screen, with various video effects to
- prevent any damage to the screen. A PCX file may be displayed as
- one of the random video effects.
-
-
- Notice: The registered version of PUBLIC ACCESS is accompanied by another
- shareware called 'POST'. POST allows PUBLIC ACCESS to print receipts to
- PostScript Printers.
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- Questions answered at:......................
-
- Voice: (303)671-0800
- Fax: (303)671-0559
- E-Mail:.................
- America Online "INQUEST" (Internet: inquest@aol.com)
- CompuServe 70505,531 (Internet: 70505.531@compuserve.com)
- Fidonet 1:104/555
-
- The most current version of PUBLIC ACCESS is always available through...
- CompuServe (go IBMAPP) IBM Applications forum (Business App's #6 Library)
- File Name PACCS1.EXE and PACCS2.EXE
- or..
- America Online
- File Name PACCS1.ZIP and PACCS2.ZIP
- or..
- The Eagles Nest BBS (303)933-0701 (9600 Baud)
- File area #22 (Business & Accounting Software)
- File Name PACCSXXA.EXE and PACCSXXB.EXE
- current file name is PACCS20A.EXE and PACCC20B.EXE
-
- Every attempt will be made to keep the most current copy on the ASP Hub
- Network systems (AHN). The following boards are the the AHN BBS's.
-
- In an effort to make it easier for you to obtain your favorite software, the
- latest updates of many ASP authored programs can be found on the BBSs listed
- below. These BBSs are members of the ASP Hub Network (AHN).
-
-
- Zone 1 - East Coast USA
-
- North-East Coast Mid-East Coast
-
- [Site #1] [Site #2]
- The Consultant BBS The Break RBBS <East>
- Jay Caplan Bruce Jackson
- P.O. Box 8571 4660 Whitaker PL
- New York NY 10116-4655 Dale City, VA 22193-3011
- Data1) 718-837-3236 Data1) 703-680-9269
- Data2) Data2) 703-551-0000
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- Zone 2 - North Mid-USA Zone 3 - Southern Mid-USA
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- [Site #3] [Site #4]
- The Twilight Zone The DataExchange BBS
- John Hrusovszky Don Morris
- 1119 E. Main St 119 Herring St.
- Auburndale, WI 54412 Leesville, LA 71446
- Data1) 715-652-2758 Data1) 318-239-2122
- Data2) Data2)
-
- Zone 4 - West Coast USA
-
- [Site #5] [Site #6]
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- Attention to Details BBS Space BBS
- Clint Bradford Owen Hawkins
- 5085 Trail Canyon Dr PO Box X
- Mira Loma CA 91752 Menlo Park, CA 94026
- Data1) 909-681-6221 Data1) 415-323-4398 (ASP Files)
- Data2) Data2) 415-323-4193 (Other Files)
-
- Zone 5 - Canada
-
- [Site #7]
- Knightec BBS
- Phil Knight
- 35 Robb Blvd #6
- Orangeville, ONT L9W 3L1
- Data1) 519-940-0007
- Data2)
-
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- These BBSs are bound by special agreement with the ASP.
- In the case of a dispute contact the ASP Omsbudsman.
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- Appendix [A]
-
- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ Contact Information for Commercial Online Data Providers │
- └────────────────────────────────────────────────────────────┘
-
- The following is a list of the commercial online data providers. You may
- use this list primarily to find your local access phone numbers.
-
- If you find that PUBLIC ACCESS offers some real value to your customers
- and patrons and you would like to see more cooperation amoung the
- commercial online services to allow your site's users to logon as casual
- non-subscribers, on a one time basis, using their credit card then you
- are encouraged to send your vote to the following address.
-
- In instantes where the online service requires you to use their own
- propriatary software on your end to call up and communicate with their
- software on their end (i.e. America Online), you might also cast your
- vote for these companies to modify their software in such as way that you
- can enter the full log on sequence from the command line (i.e. AOL {user
- id} {password} .. AOL inquest links.) thus enabling PUBLIC ACCESS to
- launch the program with all the information it needs to log on without
- stopping for manual input.
-
- At any rate, let these people know that your're in favor of their systems
- being friendlier to the public arena marketplace. Allowing the general
- public to have access to these commercial information systems is the next
- critical step to our information society.
-
- Al Carusone
- Regional Sales Mgr
- ACCUWEATHER
- 619 W. College Ave
- State College, PA 16801
- 1-814-234-9601x402
- Note: Must use their proprietary software for graphical access.
- Registered PUBLIC ACCESS users may purchase their $89.95 software for
- $39.95
-
- Mgr New Programs and Business Develop
- AMERICA ONLINE INC
- 8619 Westwood Center Dr
- Vienna, VA 22182-2285
- Phone: 1-703-448-8700 / 1-800-227-6364
-
- BRS (Maxwell Online/Orbit Online)
- Phone: 1-800-289-4277
-
- Mgr New Programs And Business Develop
- BYTE INFORMATION EXCHANGE (BIX)
- 1 Phoenix Mill Lane
- Peterborough, NH 03458
- Phone: 1-800-695-4775
-
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- Sherri Rohde
- Proposal Rev Mgr
- COMPUSERVE INFORMATION SERVICE
- 5000 Arlington Centre Blvd
- Columbus, OH 43220
- Phone: 1-614-457-8600 / 1-800-848-8199
-
- Mgr New Programs And Business Develop
- DELPHI
- 1030 Massachusetts Ave
- Cambridge, MA 02138
- Phone: 1-617-491-3393 / 1-800-695-4005
-
- Paul Loscavio / Jonathan Rosenberg / Greg Ream
- Mgr Business Devel
- DIALOG INFORMATION SERVICES
- 3460 Hillview Ave
- Palo Alto, CA 94304
- Phone: 1-415-858-4243 / 1-800-334-2564
-
- Mgr New Programs/Business Develop
- DOW JONES NEWS/RETRIEVAL
- P.O.Box 300
- Princeton, NJ 08543-0300
- Phone: 1-800-522-3567
-
- Craig Jackson
- New Services Marketing Director
- DRI/MCGRAW-HILL
- 24 Hartwell Ave
- Lexington, MA 02173
- Phone: 1-800-933-3374
-
- Ed Borden
- Product Marketing Mgr
- DUN & BRADSTREET
- 187 Danbury Rd
- Wilson, CT 06897
- Phone: 1-203-761-6251 / 1-800-234-3867 1-800-223-1026
-
- Ed Maguire
- President
- ECN
- 4811 Salem Village Dr
- Culver City, CA 90230
- Phone: 1-310-204-6006
-
- Mgr New Programs and Business Develop
- GENIE
- 401 N. Washington St
- Rockville, MD 20850-0000
- Phone: 1-800-638-9636
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- Jay McGiver
- 'Human Resource Information Network (HRIN)'
- Executive Telecom Systems, Inc
- 9585 Valparaiso Court
- Indianapolis, IN 46268
- Phone: 1-317-872-2045 / 1-800-421-8884
-
- John A. Cole
- Mgr Business Develop
- MEAD DATA CENTRAL (Lexis/Nexis)
- P.O.Box 933
- Dayton, OH 45401-0000
- Phone: 1-513-865-7826 / 1-800-227-4908
-
- Mgr New Programs and Business Develop
- NEWSNET
- 945 Haverford Rd
- Bryn Mawr, PA 19010-0000
- Phone: 1-215-527-8030 / 1-800-345-1301
-
- Tamsen Dalrymple
- Mgr New Programs
- ONLINE COMPUTER LIBRARY CENTER (OCLC)
- 6565 Frantz Rd
- Dublin, OH 43017
- Phone: 1-800-848-5878
-
- Manager of New Programs
- 'ORBIT SEARCH SERVICE'
- Maxwell Online
- 8000 Westpark Dr
- McLean, VA 22102
- Phone: 1-703-442-0900 / 1-800-421-7229
-
- Phil Bruce
- President
- POWERVISION
- 11199 Sorrento Valley Rd, #L
- San Diego, CA 92121
- Phone: 1-800-547-4727 (Via IN/QUEST)
-
- Stephen A Schoffstall
- Sale Manager
- PERFORMANCE SYSTEMS INT'L INC
- 11800 Sunrise Valley Dr,#100
- Reston, VA 22091
- Phone: 1-703-620-6651
-
- Don Canfield
- Bob Shapiro Dir Mktg
- PRODIGY SERVICES INC
- 445 Hamilton Ave
- White Plains, NY 10601
- Phone: 1-914-993-8199 / 1-800-284-5933 1-800-776-3449
-
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- David Fraser
- Dir Corp Sales
- TELEBASE (EasyNet)
- 435 Devenpark Dr #600
- Wayne, PA 19087
- Phone: 1-215-293-4700 / 1-800-220-9553
-
- Mgr New Programs and Business Develop
- REUTERS INFORMATION SERVICES
- 2 First Canadian Pl, # 1900
- Toronto, Ontario, CN M5X 1E3
- Phone: 1-800-387-2588
-
- Joseph Hanania
- VP Marketing
- US VIDEOTEL (National VideoText)
- 55 San Felipe #1200
- Houston, TX 77056
- Phone: 1-713-840-9777 / 1-800-477-5000
-
- Phil Furrer
- President
- USA TODAY INFORMATION CENTER
- 9-B Terrace Way
- Greensboro, NC 27403
- Phone:
-
- Nancy Metzler
- New Prods Mgr
- US WEST COMMUNITY LINK
- 1801 California St #1650
- Denver, CO 80202
- Phone: 1-402-422-3907
-
- Manager New Programs
- VU/TEXT
- 325 Chestnut St, Suite 1300
- Philadelphia, PA 19106
- Phone: 1-215-574-4400 / 1-800-323-2940
-
- Larry Fasching / G.E.Schmidt
- Mgrs New Programs and Business Develop
- WESTLAW WLD
- 50 West Kellogg Blvd
- St Paul, MN 55164-0526
- Phone: 1-800-848-5878
-
- Manager of New Programs
- Western Union Infomaster
- 1 Lake Street
- Upper Saddle River, NJ 07458
- Phone: 1-800-779-1111
-
-
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-
- Mgr New Programs and Business Development
- THE H.W.WILSON COMPANY
- 950 University Ave
- Bronx, NY 10452
- 1-800-367-6770
-
-
- ZiffNet
- Phone: 1-800-635-6225
-
- Major Dial-Up Access Nets
-
- InfoNET 1-800-638-8271
- SprintNet (Telenet) 1-800-877-5045 #5
- TymNet (British Telecom) 1-800-937-2862 #2
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- Appendix [B]
-
- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ PROGRAM EXPANSION and ADD-ON OPTIONS │
- └────────────────────────────────────────────────────────────┘
-
- These optional features are available at an additional price.
-
- - Multi-user version (network ready). Call for pricing.
-
- - dBase file I/O capability Call for pricing.
-
- - Database Service Maintenance Utility Call for pricing.
-
- - TDD devices for the deaf: Call for pricing.
-
- - Communication service database with 1000's of phone numbers.
-
- - Magnetic Stripe 'Swipe' Credit Card Readers are available.
- * Keyboard interface model $150 (not compatible with
- some keyboards.)
- * Serial Port model - $210.
-
- - PCPLUS Version 2.01 for DOS - $75.99
-
- - Special Credit Card System interface software: $550
- Note: This software will work with ANY netowrk. This software allows you to
- work with your existing credit card merchant bank. You would not have to
- make a separate merchant account application to a card processing entity who
- does not know you. Your existing bank card center/processor would just
- assign you another terminal ID for PUBLIC ACCESS. Soft of like having two
- checking accounts with the same bank.
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-
- Appendix [C]
-
- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ Q & A │
- └────────────────────────────────────────────────────────────┘
-
- Q. PUBLIC ACCESS gives our patrons the capability to connect with and download
- software from other computer systems. Won't this open the door to viruses
- getting into our system?
-
- A. No. To introduce a virus into your system you must execute or run virus
- infected software. This part of PUBLIC ACCESS only gives your patrons the
- ability to download or copy software products to their own floppy disk from
- remote systems. Any infected software that comes through is NOT saved on your
- system hard disk.
-
- PUBLIC ACCESS does, however, have the ability to allow a patron to run their
- own software. If you, as a site system administrator, want to provide that
- service and configure PUBLIC ACCESS as to allow that feature to be available to
- your patrons (willingly accepting any associated risk of infection) then, YES,
- a patron may infect your system with a virus from their own software.
-
- In this instance, if you are going to allow your patrons to load and run their
- own software (configuring 'RUN YOUR OWN SOFT' to 'ON', then you are encouraged
- to take two precautions. Install a good antivirus program on your computer to
- check for viruses and keep a good backup copy of your computer's hard disk on
- tape in case of any problem.
-
-
-
- Q. Most of the applications on our system are windows programs. Can our customers
- continue to run these applications?
-
- A. Yes! BUT. First, I believe you are talking about MS-Windows. There are many
- types of windows (graphical user interfaces, GUI's) on the market.
- MS-Windows is just one of these. Some of the others are OS/2, Deskview/X,
- GeoWorks Ensemble, Openlook, NeXTStep, etc.
-
- But, back to your question. MS-Windows is a graphical user interface or
- environment (GUI, or in other words a Fancy Multitasking Graphical Menuing
- System, FMGMS), it is NOT an application program! If you run MS-Windows from
- PUBLIC ACCESS then all PUBLIC ACCESS will see and measure is the use of your
- windowing environment, not the individual programs that the customer may be
- running.
-
- You may run a MS-Windows program, like Excel, directly by placing 'WIN' in the
- program name field and then type 'C:\EXCEL\EXCEL' in the 'Switches' field.
- Your customer does not see this part. All they would see is 'EXCEL'
-
- Now, the problem is, when your customer leaves or finishes with, in this case,
- Excel, they will be in MS-Windows, not PUBLIC ACCESS.
-
- Let me philosophize here. The computer revolution has been aimed at getting
-
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-
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- individuals to use individual computers to run individual programs. MS-Windows
- is aimed at enhancing that individual experience. However, it leaves much to
- be desired when it comes to the public market place. Libraries and local
- resource centers, offering their equipment to the public, have a slightly
- different agenda. They want to offer all the latest and greatest software and
- hardware products to their patrons, but they also want controlled access and
- individual accountability. This is where graphical user interface windowing
- environments fall short. There are many very good programs out there, which
- are not windows programs, but are graphical with many or all the same features
- as their windows cousins. One example is MS Word, cousin to MS Word for
- Windows.
-
- This non-windows product can then be run directly from the command prompt and
- be controlled by PUBLIC ACCESS. It is possible that the local resource center
- should turn away from windowing software products, till the manufacturers offer
- better alternatives for their public forum.
-
- Until the manufacturers out there come to recognize the public market, the
- local resource center must decide which is more important, control and
- accountability or windows. A few comments here on MS-Windows.
-
- 1. Every knowledgeable person I talk with and a great deal of the literature
- says that MS-Windows is a very difficult environment to install and run
- properly.
-
- 2. MS-Windows' main feature is its ability to run several applications
- (sessions) at the same time (this is called multi-tasking), but in fact
- very few users actually use that feature (and fewer still in the public
- arena). They tend to open one window (application), run it, then shut it
- down and run another.
-
- 3. MS-Windows by itself is a relatively useless software product. Owners are
- really buying into a permanent change to a new graphical operating
- environment, to which, they can add MS-Windows software products as they
- become available in the future.
-
-
-
- Q. Is PUBLIC ACCESS network compatible?
-
- A. No! Because of the special technical considerations necessary in developing
- network ready software and the ability to control access to the regular MA BELL
- phone lines via modem, PUBLIC ACCESS was first developed as a stand-alone
- system. Thus, it has to be installed on each workstation instead of on the
- client server. A network version is possible, but it seems more reasonable to
- walk before we run.
-
-
-
- Q. Can we set up PUBLIC ACCESS to allow our patrons/customers to call any
- commercial database services, right out of the box, where they can use their
- own credit card instead of being pre-subscribed?
-
- A. NO! PUBLIC ACCESS only incorporates the capability for this. The online
-
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- commercial services must cooperate on their end. All the major services have
- been contacted and to date Dialog Information Services Inc and Educational
- Communication Network and a few Internet hosts have indicated that they are
- willing to install such a feature. All PUBLIC ACCESS sites will be notified
- as new commercial services come on-board. In these instances when the remote
- online services make this option available, PUBLIC ACCESS sites can install a
- PUBLIC ACCESS account number. This number will NOT be unique to the site, but
- will be unique to PUBLIC ACCESS. At that time your customers may connect
- without having to be pre-subscribed. Again, IN/QUEST will notify you and
- provide you with the correct prompts and ID information when that happens.
-
- A second and coincident consideration is the sites' merchant credit card
- account. PUBLIC ACCESS is written to access the MAPP Master Card Network. It
- will validate all major credit cards (right out of the box) before the system
- will allow your customer any access to the supported programs and services.
-
- Getting your money, however, is another matter. Here you must have a credit
- card merchant account. If your site has a merchant agreement with a MAPP
- qualified subscribing member bank, then ask them for a terminal ID for PUBLIC
- ACCESS. If, on the other hand, this is not the case, then to use the credit
- card feature in PUBLIC ACCESS you will need to become a merchant with a MAPP
- bank or processing center. I can direct you to such banks if need be.
-
-
- Q. If our customers can make a phone call, how came we be protected against
- unwanted charge backs from my long distance carrier?
-
- A. PUBLIC ACCESS handles long distance calls in several ways.
-
- * First and foremost, PUBLIC ACCESS screens out and prohibits any foreign
- country calls starting with '01' and all calls to 976-XXXX or 1-900-XXX-XXXX
- numbers.
-
- * Secondly it provides a means for the site operator to "allow" or "disallow"
- certain area codes (prefixes). i.e. 204 Manitoba, Canada
-
- * Finally, in instances where a customer is attempting to call a service with
- an area code prefix that is permitted by your site, PUBLIC ACCESS allows the
- site system operator to access a per minute charge (computed in 6 second
- increments) for the time your patron/customer spends on a long distance
- call.
-
- PUBLIC ACCESS does not start the charge clock until the initial threshold
- time is passed. That time is normally 2 to 5 minutes depending on what you,
- as a system operator, have set up (See FIG 1 Appendix D - 'Charge >
- Minutes').
-
- After that threshold is passed the session is chargeable and ALL aspects of
- the session, for which you set up rates, are charged to the customer when
- they finish the call (session).
-
- So, if the patron/customer is over the threshold time (say for arguments
- sake, 3 minutes), you are charging them for 1/10 of a minute for each long
- distance minute they are on line. This includes a small shoulder time (time
-
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-
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-
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- just before connecting and time just after hang-up) of about 20 seconds. In
- the other cases, when they are not successful in connecting after a minute
- or so and are under the threshold time then your customer will NOT be
- charged but you will incur a small charge for their unsuccessful attempt
- from your long distance carrier company.
-
- There are three ways to look at this nominal charge for their unsuccessful
- attempts.
-
- 1. The small shoulder profit you pick up on the other successful calls more
- than makes up for the occasional unsuccessful ones.
-
- 2. You increase your rate slightly for successful long distance minutes to
- compensate for the occasional unsuccessful attempts.
-
- 3. There are some long distance carriers (ACI is one) that offer a special
- feature of a front-end buffer of 30 to 60 seconds before they start
- billing. Selecting one of these carriers for your PUBLIC ACCESS line
- will insure that you do not get charged for unsuccessful attempts.
-
-
-
- Q. How do the charges work for remote services?
-
- A. When a credit card is used in this instance, it is first validated or
- pre-authorized for a specified amount of money (See FIG 1 Appendix D
- 'PreAuthorized$'). If it is approved, the credit card system issues an
- authorization code. When the transaction is complete PUBLIC ACCESS will charge
- the credit card network back against that assigned code. Only one charge is
- allowed per approval code. So if a customer ultimately is able to access a
- remote online information provider using a credit card and the PUBLIC ACCESS
- Password and ID, instead of being pre-subscribed, the remote system will have
- to validate the card again at their end in order to get their own authorization
- code so they have something to bill against when the customer is finished with
- their service.
-
- One future scenario might be that a customer using a credit card begins a
- PUBLIC ACCESS Event by calling a remote commercial service say Dialog) and logs
- on using a credit card. When they finish they then logon to another service
- (say CompuServe) with their credit card again. They finish there and logon to
- yet a third service (say Lexis) again with their credit card. Finally they
- finish and logoff and quit the PUBLIC ACCESS system.
-
- On a future statement from their credit card company they will see a charge
- from you for their use of PUBLIC ACCESS (One Event and three sessions). They
- will also see a separate charge from each of the services they used with their
- credit card.
-
- Let me re-emphasize... this is a FUTURE scenario. At the present time (see
- date of documentation) there are no commercial online services which allow
- casual, one time only, credit card access by non-subscribed users.
-
- There are many online commercial services that allow new callers to subscribe
- to (open) a full account online with credit card and then use their system.
-
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- But, the caller is being asked to open a full account for what may turn out to
- be only one call.
-
-
-
- Q. With PUBLIC ACCESS, can my customers change my computer settings?
-
- A. No! and Yes. Let me explain. PUBLIC ACCESS is a launching environment, a
- front-end to run other commercial programs from. PUBLIC ACCESS uses Datastorm
- Technology's PCPLUS (PROCOMM PLUS) Version 2.01 for is text based terminal
- communications program. While either PUBLIC ACCESS or PCPLUS (PROCOMM PLUS)
- are running, your customers are completely restricted from access to the
- system. The user will always know where they are by the logo screens they see
- at various transmission points. That being said, any other programs you may
- wish to run from PUBLIC ACCESS may have their own built in system access such
- as Directory Maintenance (file copy, move, delete and edit) or Exit to a new
- Shell. PUBLIC ACCESS has no control over any of these types of programs. The
- site operator is urged to use caution in installing and configuring these types
- of programs.
-
- In addition, if you provide the ADD YOUR OWN feature (see below) to your
- options 'pick list', then they will have direct access to your system and can
- make all the changes they want. This is up to you, the site operator, how you
- want to set your system up.
-
-
-
- Q. Why would I want to give my customers access to the services out there? They
- seem to be comfortable just doing word processing.
-
- A. Customers were comfortable with old pre-70's MA Bell services until they saw
- what they could do with post break-up technology. We now have voice mail,
- digital calling, fiber optics, cellular phones, call waiting, conference
- calling, digital paging, and tons more. Until someone steps forward and offers
- a service that hasn't been there before, your customers will not know to ask
- for it or use it.
-
- The operative word today in the 90's is 'Connectivity'. There are currently
- more than 30,000 computer systems in the United States and Canada offering,
- some or totally, FREE access to the general public. Most of these systems are
- small and rather featureless, but hundreds, if not thousands, are very
- significant in the length and breath of information and service they provide.
- Many are community systems where you can tap into what is happening in your
- community (government programs, merchant sales, lots more). Public access is a
- growing need and local governments are taking a serious look at how to bring
- more information to more people with these emerging technologies.
-
- The wave of the 70's was answering machines, the wave of the 80's was Faxes and
- cellular technologies. The wave of the 90's and beyond is computer
- connectivity, E-Mail (Electronic Mail) and Smart Phones.
-
- Today, virtually 50% of academic America is connected via E-Mail, 40% of
- Fortune 1000 America is connected via E-Mail and approximately 30% of the
- 30,000+ BBS systems are E-Mail connected. The million plus users of Dialog,
-
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-
- CompuServe, America Online, Delphi, BIX, and a host of other commercial
- services all have E-Mail boxes.
-
- E-Mail used to be, and currently is, mostly sending computer messages from one
- computer screen to another, anywhere in the world for free or at worst a very
- nominal charge. Emerging in the E-Mail traffic is the ability to attach Video
- (Pictures) and Audio (Sound) files to the E-Mail message, making almost any
- other form of transmission unacceptable.
-
- The only problem is that just like fax and copying machines, not everyone has
- access to their own private computer, when they need to avail themselves of
- such services. This becomes the next service to add to local service centers
- for the knowledgeable individual who is away from home on a business trip or
- the individual who has access at work but not at home and needs to do some work
- at night or over the weekend.
-
-
-
- Q. Why should my customers have the capability to use my site's Password and ID to
- log on to remote services?
-
- A. There are many different communication services out there and there are many
- different attitudes in the data communicating community about providing access
- to remote systems. It seemed reasonable that out of the various possibilities,
- some sites might support some services where a customer my be permitted to use
- the site's Password and ID. One instance is the Password and ID supplied with
- registered copies of PUBLIC ACCESS for PRODIGY (r). Here the customer can use
- the site's Demo Password and ID, but in doing so is restricted in what services
- they can access while on PRODIGY.
-
- More than likely, most of these instances will be cases where the customer is
- going to be restricted to limited features by the remote. This then can serve
- as a free trial and if the customer likes what they see, then they can
- subscribe and use their own Password and ID to gain full access the a
- particular system.
-
-
-
- Q. Isn't it illegal to tap into some of these system? Would we be encouraging
- computer hacking or some form of illegal activity?
-
- A. NO, it is not illegal to call these systems. You would not be party to
- computer hacking! There are well over 30,000 professional Bulletin Board
- Systems (BBS's) and hundreds more computer systems out there with over 2,000
- databases that openly encourage people to call, logon and look through their
- systems, either on a free (non-subscribed) or commercial (subscribed) basis.
- These systems are in the business of providing information online to such
- callers.
-
-
-
- Q. Can our customers install their own software for the one session without our
- staff's intervention?
-
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- A. Yes! There is a program name option in the Applications module called "RUN
- YOUR OWN SOFTW". You might set PER MINUTE, PER SESSION, and PER PAGE Charge
- Rates to the system default rates.
-
- PUBLIC ACCESS merely loads a new command shell. Both MS-DOS's infamous
- COMMAND.COM and Rex Conn & JP Software's, 4DOS, command interpreters are
- supported..
-
- When a patron/customer chooses this option from the Option Menu or the Pick
- List they will be prompted just like they are running any other program. The
- patron/customer will be dropped to a new command shell and be presented with a
- new system prompt.
-
- They proceed just as if they were at a fresh computer. When they are finished
- they must erase any customer installed software if it is copyrighted
- commercial software. Public Domain or Shareware Software may be left on the
- system with your permission.
-
- Your customer then types EXIT <ENTER> when they have completed their session to
- return to PUBLIC ACCESS.
-
-
- Q. With PUBLIC ACCESS, can we offer our patrons the opportunity to connect with
- dial-up TDD (Telecommunication Device for the Deaf) devices?
-
- A. Yes! However, TDD devices operate completely differently from normal Hayes
- compatible modems. To offer this service to your patrons, you must purchase a
- separate external TDD modem with special software. This then could be a pick
- list option within PUBLIC ACCESS for your patrons. Prices range around $400
- for both hardware and software. Call for specific pricing.
-
-
-
- Q. With the keyword search feature in PUBLIC ACCESS, can a user wishing to do some
- online research find the most effective databases to search?
-
- A. Yes and No! While there is a nice keyword/phrase search capability in PUBLIC
- ACCESS, there is just no way a relatively static software product sitting on
- your site's computer can be kept current with the constant changes out there by
- the commercial information providers. In addition, the size of the database
- required to even attempt such a task would require multiple CD-ROM's, an
- annual maintenance contract and raise the price on this product substantially.
-
- Instead, all PUBLIC ACCESS does is offer a relatively simple search option.
- Each supported service has a small description field of 217 characters where
- the system operator can enter any descriptive phrases or key words they wish to
- describe a service. This field is searchable. There are additional text memo
- windows (user and provider supplied information) where additional information
- may be entered. This memo window is not searchable.
-
-
- Q. How is a user expected to effectively use some of the complicated commercial
- databases without more assistance from PUBLIC ACCESS?
-
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- A. PUBLIC ACCESS installed on one of your computers with a modem, could be
- considered to be a high tech online data pay phone, if you like. The library
- or copy center is expected to supply the phone book or, in this instance, the
- database hard copy for search help. IN/QUEST has supplied a list of 800 phone
- numbers for all the major services. A site might consider buying the reference
- material for each, if they get enough requests from their customers. In the
- meantime, if the hard copy is not available at the site, then the user is
- expected to provide their own. Additionally, the librarian or system operator
- may be called upon to assist (over one's shoulder), as they might have assisted
- 10 years ago helping someone with a card catalog or operation of copy machine.
-
-
-
- Q. We already have a merchant account with a credit card processing bank. Can we
- just use the bank we already have?
-
- A. Yes! But. The shareware version of PUBLIC ACCESS comes with a free software
- interface to Master Card's MAPP processing network. The MAPP network is only
- one of 35 or more process networks. If your existing bank subscribes to the
- MAPP network then just ask them for terminal ID that you can use with PUBLIC
- ACCESS. The software is free to me and therefore I can pass it along free to
- you as part of my package. The registration fee, I'm asking for, is for my
- software, PUBLIC ACCESS.
-
- There are more sophisticated software interface products out there that will
- interface to virtually any card processing network. However, there is an
- additional charge for this more capable software of $550.
-
- I do have a relationship established with a national card processor who is
- connected with MAPP and they have expressed a willingness to accept merchant
- account applications from business enterprises and public libraries who are
- using PUBLIC ACCESS.
-
- If you need a MAPP terminal ID and are unable to get a MAPP terminal ID from
- your own merchant bank and are unwilling to invest another $550 in a more
- capable software interface than I can refer you to a MAPP processor who can
- work with you to set up another account and get you a terminal ID.
-
- If you are able to get a MAPP terminal ID from your existing merchant bank,
- then you would be advised to set up a separate account for PUBLIC ACCESS,
- separate from your existing card account. Sort of like having two checking
- accounts. This way if there are disputes or charge back situations against one
- account it would not affect the other account.
-
-
-
- Q. Does PUBLIC ACCESS give the customer a receipt when they are done?
-
- A. Yes! But. PUBLIC ACCESS supports two standard printer ports (of your
- choosing). Port #1 is for the standard output printing device - usually a
- laser printer on LPT1. Port #2 is for a dedicated receipt printer - a dot
- matrix is recommended. If you select Port #2 as your receipt printer option
- (it can be set to NONE), then the customer's receipt will be printed to that
- printer automatically when the customer is finished. Two part carbonless paper
-
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- is recommenced to satisfy both your bookkeeping needs and the rules and
- regulations of the credit card companies.
-
- The receipt contains all the details of the patron's time and service use while
- on the system with a signature block if they charged the event. You could have
- the receipt printer at the counter where counter personnel could deal with it
- efficiently.
-
- If you have only one printer and it is a laser printer and it is set up for
- postscript mode only, then the receipt will not print in the unregistered
- version of PUBLIC ACCESS. In this case you must set the receipt printer port
- ot 'NONE'. The receipt will print to a disk file instead. When you register
- your copy of PUBLIC ACCESS, you will receive the capability to print customer
- receipts to a postscript laser printer directly, at the time of use.
-
- The system operator can pull up the last user fairly easily and make special
- printing arrangements.
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- ─────────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST, LLC Page C-9
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- Appendix [D]
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- FIGURE #1
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- ┌────[ PUBLIC ACCESS SYSTEM ADMINISTRATORS SETUP/CONFIGURATION SCREEN ]────┐
- │ │
- │ Location Name [AURORA PUBLIC LIBRARY ] │
- │ Address [Alameda ] │
- │ City [Aurora ] STATE [CO] ZipCode [80011-0000] │
- │ Person To Contact [Betty Smith ] Password [123 ] │
- │ Drive:\Path\Directory\ for P.A.PROGRAM Files [C:\PA ] │
- │ Drive:\Path\Directory\ for P.A.DATA files [C:\DB\QDATA ] │
- │ ┌───────────────────────────┬────────────────────────────────────────────┐ │
- │ │ Authorized Credit Cards │ System Default Chg Rates [a=APP ] [c=COM] │ │
- │ ├───────────────────────────┼────────────────────────────────────────────┤ │
- │ │ Visa [ Y ] │ Charge > M-Minutes [ac] [M 1] [M 1]│ │
- │ │ Master Card [ Y ] │ $ Rates / Minute [ac] [$ 0.10] [ 0.10]│ │
- │ │ American Express [ N ] │ $ Rates / Page [a ] [$ 0.50] n/a │ │
- │ │ Discover [ N ] │ $ Rates / LDMinute [ c] n/a [$ 0.23]│ │
- │ │ Diners Club [ N ] │ $ Rates / Session [ac] [$ 1.00] [$ 1.00]│ │
- │ │ Carte Blanche [ N ] │ EVENT $-Rate/M-Minutes [$ 0.00]/[M 60]│ │
- │ ├───────────────────────────┴────────────────────────────────────────────┤ │
- │ │ Minimum C.C.Chg [$5 ] System Timeout [M 1] PreAuthorized$ [$30.00 ]│ │
- │ ├──────────────────────────────────────────────────────┬─────────────────┤ │
- │ │ [ESC=MENU] [Navigate ARROW [],TAB or ENTER Keys] │ Accept[y/n] [*] │ │
- │ └──────────────────────────────────────────────────────┴─────────────────┘ │
- │ [IN/QUEST, 3140-K S.Peoria St,#200, Aurora, CO (303)671-0800] │
- └────────────────────────────────────────────────────────────────────────────┘
- [F1]Help [F2]Files [F3]FoneNbrs [F4]Video [F5]UserNotes [F6]Options [F7]MainMenu
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- ───────────────────────────────────
- FIG.1 [Setup/Configuration Screen]
- ───────────────────────────────────
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- ───────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-1
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- FIGURE #2
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- ┌─────[ ADDITIONAL SYSTEM CONFIGURATION OPTIONS ]──────┐
- │Printer │
- │ Printer Port [LTP1] [COM1,COM2,LPT1,LPT2,DISK,NONE] │
- │ Receipt Port [LPT1] [COM1,COM2,LPT1,LPT2,DISK,NONE] │
- │ │
- │Modem Settings, Maximum Baud Rate (Hundreds) 0=No Modem │
- │ Max Baud [9600 ] [0,12,24,96,144,168,192,384,768] │
- │ │
- │Supported Pay Options [CASH ONLY ] │
- │ Pay Option [CASH and CREDIT] [CASH and CREDIT] │
- │ [CREDIT ONLY ] │
- │ │
- │Minimum Approval = [E=Either Address, 5 or 9 Zip YES] │
- │ Min AVS Code [E] [E(Address,5 Zip or 9 Zip),5,9,N] │
- │ │
- │Credit Card Information Entry Method │
- │ Entry Method [HAND] [By HAND or SCAN in, NONE] │
- │ │
- │ ** Press ESC or Page UP to return to SETUP SCREEN ** │
- └──────[ TAB to Change, ENTER/Up/Dn ARROW to Accept──────┘
- ────────────────────────────
- FIG 2 [SETUP OPTIONS SCREEN]
- ────────────────────────────
- FIGURE #3
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- ┌──────────────────────[ SYSTEM STATISTICS WINDOW ]──────────────────────┐
- │ Nbr Services [ 259] BBS's [ 222] ON:[ 217] Total Revenues [$ 986.36] │
- │ Nbr Used Srvs[ 39] COM's [ 21] ON:[ 17] 30 Day Revenues [$ 164.70] │
- │ Nbr Patrons [ 199] APP's [ 16] ON:[ 13] $ to Post Proess [$ 89.20] │
- │┌───────────────────┬─────────┬─────────┬─────────┬──────┬────────┬──────────┐│
- ││Online Service Name│ Date │ Last │ Time │ Nbr │ Time │ Total ││
- ││ Sort on Date Used │ Added │ Used │ Used │Times │ HH:MM │ Revenue ││
- │└───────────────────┴─────────┴─────────┴─────────┴──────┴────────┴──────────┘│
- │ Geoworks 06/05/92 12/21/92 10:23:15 29 23:54 $ 338.80 │
- │ As-Easy-As 07/15/92 12/21/92 10:12:56 21 0:11 $ 4.10 │
- │ Aurora TradingPost 06/02/92 12/20/92 12:57:50 10 0:09 $ 1.90 │
- │ Colorado SuperNet 05/04/92 12/17/92 14:18:16 1 0:01 $ 1.10 │
- │ BoardWatch BBS 05/04/92 12/17/92 14:16:50 12 0:46 $ 8.60 │
- │ Micro Maniac 05/04/92 12/14/92 18:10:44 26 0:56 $ 15.60 │
- │ Manifest 12/12/92 12/14/92 16:27:36 2 0:01 $ 1.10 │
- │ StupenDOS 07/19/92 12/14/92 16:27:14 6 0:00 $ 0.00 │
- │ WordPerfect 5.1 06/05/92 12/14/92 16:19:17 18 4:14 $ 36.40 │
- │ RUN YOUR OWN SOFTW 08/09/92 12/14/92 16:19:01 33 0:32 $ 16.20 │
- │ Q&A DataBase Mgr 06/04/92 12/14/92 09:02:57 30 12:03 $ 0.00 │
- │ DoubleDOS 07/19/92 12/13/92 11:22:42 8 0:01 $ 1.10 │
- │ EasyNet 05/04/92 12/13/92 11:19:56 1 0:00 $ 0.00 │
- │ Dow Jones News Ret 05/04/92 12/13/92 11:19:13 1 0:00 $ 0.00 │
- │ │
- └───────────────────[Up,Dn,PgUp,PgDn,Hm,End,F1/A',Enter,Esc]───────────────────┘
- ──────────────────────────
- FIG. 3 [SYSTEM STATISTICS]
- ──────────────────────────
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- ───────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-2
- ───────────────────────────────────────────────────────────────────
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- FIGURE #4
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- ┌────────[ ONLINE COMMUNICATIONS SERVICE PROVIDER SETUP/EDIT SCREEN ]─────────┐
- │ Comm NAME ['Kick's on A.C.I.'] Comm ID.......[0047] LSteps[ 0][ 4] │
- │ Comm DRIVER [PCPLUSV2] Add Date..[05/04/92] Memo P[M] S[ ] │
- │ Comm CITY [Colorado Springs ] Comm STATE......[CO] Added By [S] │
- │ Comm TYPE [BBS] [BBS,COM] Display[ON/OFF][ON ] {Site/User} │
- │ Description [Galacticomm MBBS 32 line Game and On-Line Chat System in Colo │
- │Spgs. Bulletin We are currently the largest MBBS system in Colorado...Fantast│
- │ic game and Interlink chat areas. Current Shareware files on line Compaq Sys/]│
- │ COMMUNICATIONS CONNECTION CONFIGURATION ──── CHARGE RATES ──── USER GUIDES │
- │ Data Phone [1-719-577-5030] Video Mode [VT100 ] │
- │ Baud Rate [9600 ] Duplex (F/H) [F] │
- │ Modem Prefix [N/A ] Data Bits (8,7) [8] │
- │ User ID [NA ] Parity (OENMS) [N] │
- │ Password [NA ] Stop Bits (1,2) [1] │
- │ Local Charge [Y/N] [Y] Service Free to User [Y/N] [Y] │
- │ Per Minute Rate $ [$ 0.10] This System Subscribes [Y/N] [N] │
- │ Per Session Rate $ [$ 1.00] User Must PreSubscribe [Y/N] [N] │
- │ /LD Minute Rate $ [$ 0.23] CCard Data Auto Transfer[Y/N] [N] │
- │ Ready For Editing! │
- │ Navigate with ARROW KEYS [<^v>], TAB or ENTER Keys Accept [Y/N] [ ] │
- │┌────────────────────────────────────────────────────────────────────────────┐│
- ││ Last [08/10/92] Total-Times [ 2] Minutes [ 46] Charges [$ 1.90] ││
- │└────────────────────────────────────────────────────────────────────────────┘│
- └─────────────────────────────[ SETUP / EDIT ]──────────────────────────────┘
- 1Help 2List 3OnOff 4Logon 5Memo 6Video 7AddDel 8Find 9PreRcd 10NxtRcd
- ─────────────────────────────
- FIG. 4 [SERVICE SETUP SCREEN]
- ─────────────────────────────
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- FIGURE #5
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- ┌─────────────────────────────────────────────────────────────────┐
- │┌───────────────────────────────────────────────────────────────┐│
- ││ PUBLIC ACCESS * MAIN MENU ││
- │└───────────────────────────────────────────────────────────────┘│
- │ Which would you like to do........? Services │
- │ Supported │
- │ APPLICATION PROGRAM(s) such as Word Processing [ 11] │
- │ ONLINE COMMUNICATIONS via modem to Prodigy and others [ 236] │
- │ CUSTOMER TALLY SCREEN for Current Account Status │
- │ QUIT..EXIT..FIN..ENDE. and RECEIVE FINAL TALLY, if any! │
- │ │
- └────[ Select with ARROW Keys then ENTER or Press A,O,C or Q ]────┘
- ────────────────────────────────
- FIG 5 [PUBIC ACCESS * MAIN MENU]
- ────────────────────────────────
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- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-3
- ───────────────────────────────────────────────────────────────────
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- FIGURE #6
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- ┌──────────────────────────────────────────────────────────────────────────────┐
- │ Welcome to AURORA PUBLIC LIBRARY's PUBLIC ACCESS System │
- │ ────────────────────────────────────────────────────────────── │
- │ PUBLIC ACCESS (tm) provides an opportunity for everyone to use the programs │
- │ located on commercial systems in your area. This location currently has 11 │
- │ Application Programs set up for your use. You are encouraged to use any │
- │ programs you wish. This site may also offer additional help in the form of │
- │ training and technical help, but customers (users) may work on their own. │
- │ │
- │ You simply select the program you desire from a list of programs. If the │
- │ preferred form of payment is credit card, PUBLIC ACCESS will ask you for │
- │ your information and check the MC network for approval. PA will then load │
- │ the software program you picked. When you are completely finished, return │
- │ to the beginning logo screen by just pressing the ESC key till there. │
- │┌────────────────────────────────────────────────────────────────────────────┐│
- ││ Programs used over 1 minute(s) will be charged approximately as follows: ││
- ││ RATES: Per [Page~$ 0.50] [Minute~$ 0.10] [Session~$ 1.00] [Event $ 2.00] ││
- ││ [Session = 1 (one) program][Events = 60 Minute(s)=(one or more sessions)] ││
- ││ You will be prompted at every stage, and have ample opportunity to cancel ││
- │└────────────────────────────────────────────────────────────────────────────┘│
- │ Payment Options Supported:[CASH and CREDIT] ┌──────────────────┬───────────┐│
- │ NOTE: ~ Actual charges are posted with each │ Press Any Key │ [F1] Help ││
- │ program and may vary from program to program └──────────────────┴───────────┘│
- └──────────────────────────────────────────────────────────────────────────────┘
- ────────────────────────────────────────
- FIG 6 [APPLICATIONS INTRODUCTION SCREEN]
- ────────────────────────────────────────
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- FIGURE #7
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- ┌───[ APPLICATION PROGRAMS - OPTIONS MENU ]────┐
- │ │
- │ Make your selection to view a list of the │
- │ APPLICATION PROGRAMS supported by this site.│
- │ [Time Remaining on CURRENT Event: 00:18] │
- │ │
- │ [F1] HELP .. HELP .. HELP │
- │ ┌──────────────────────────────────────────┐ │
- │ │ [F2] Show List Sorted By PROGRAM NAME │ │
- │ │ [F3] Show List Sorted By TYPE/NAME │ │
- │ │ [F4] Search Programs By WORD/PHRASE │ │
- │ └──────────────────────────────────────────┘ │
- │ [F5] Show Usage Tally so far │
- │ [F6] Leave Notes to System Operator │
- │ [F7] Install/Run Your Own Software │
- │ [ESC] Return to APPL./COMM. MENU │
- │ │
- └───[ Function Key or ENTER Key to Select ]────┘
- ────────────────────────────────────────────────
- FIG 7 [APPLICATION PROGRAMS OPTIONS MENU SCREEN]
- ────────────────────────────────────────────────
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- ───────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-4
- ───────────────────────────────────────────────────────────────────
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- FIGURE #8
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- ╔══════════════════════════════════════════════════════════════════════════════╗
- ║╔════════════════════════════════════════════════════════════════════════════╗║
- ║║ YOUR COPY CENTER is currently supporting 6 Programs ║║
- ║║ You may press ESC at any time to bring up an OPTIONS menu for resorting the║║
- ║║ list another way. Then press the first character to JUMP around the list. ║║
- ║╠═══════════════════╦════════════════════════════════════════════╦═══════╦═══╣║
- ║║Program Name[ ] ║Description of Program & Uses ║[ ]Type║Chg║║
- ║╚═══════════════════╩════════════════════════════════════════════╩═══════╩═══╝║
- ║ ║
- ║ As-Easy-As Full Featured Shareware Speadsheet program. Muc SPD Y ║
- ║ Geoworks Windowing Environment (DTP, DRAW, COMMUNICATIONS DTP Y ║
- ║ PageMaker Major DeskTop Publishing Program DTP Y ║
- ║ Q&A DataBase Mgr Database Manager with powerfull wordprocessor DBM Y ║
- ║ Ventura (4.0) Major DeskTop Publishing Page layout Program DTP Y ║
- ║ WordPerfect 5.1 Word Processor - Industry leader text (non-graph WDP Y ║
- ║ ║
- ║ ║
- ╠╦═══════════════════════════════╦════════════════════════════════════════════╦╣
- ╟╢ ESC=MENU, SORT on Prog NAME ║ Up,Down,PgUp,PgDn,Home,End,F1,KeyBrd,ENTER ╟╢
- ╠╩═══════════════════════════════╩════╦═══════════════════════════════════════╩╣
- ║Nbr Events [ 0] Sessions T[ 0] $[ 0] ║ Total Minutes[ 0] Charges[$ 0.00]║
- ╚═════════════════════════════════════╩════════════════════════════════════════╝
- ────────────────────────────────────
- FIG 8 [PPLICATIONS PICK LIST SCREEN]
- ────────────────────────────────────
-
- FIGURE #9
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- ┌───────────────[ APPLICATION'S DETAILED INFORMATION SCREEN ]──────────────────┐
- │ Application Program [Geoworks ] Used [ 8] times, Last [08/17/92] │
- │ Program Code........[DTP] Does this site charge [Y/N]?....[Y] │
- │ Description [Windowing Environment (DTP, DRAW, COMMUNICATIONS, TETRIS,SOLITA │
- │IR etc │
- │ ] │
- │┌──────────────────────────────────────┬─────────────────────────────────────┐│
- ││ RATES: /Page /Minute /Session │ [Event Rate: $ 2.00/ 60 Minutes ] ││
- ││ [$ 0.60] [$ 0.20] [$ 2.00] │ Accept [Y/n] [Y] ││
- │├──────────────────────────────────────┴─────────────────────────────────────┤│
- ││ You are encouraged to contribute to the User Notes and Description for ││
- ││ this program. You may fill out the 'USER INFORMATION SLIP' or press the ││
- ││ [F2] key for User Notes or press [F4] key and leave your typed comments to ││
- ││ the system operator Betty ││
- │└────────────────────────────────────────────────────────────────────────────┘│
- └──────────────────────────────────────────────────────────────────────────────┘
- [F1]Help [F2]USER MEMO [F3]READ MEMO [F4] Notes to Sysop [F9]Previous [F10]Next
- ─────────────────────────────────────────────────
- FIG 9 [APPLICATION'S DETAILED INFORMATION SCREEN]
- ─────────────────────────────────────────────────
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- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-5
- ───────────────────────────────────────────────────────────────────
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- FIGURE #10 (before)
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- ┌────────────────────────────────────────────────────────────────────────┐
- │ $ Final Notice $ $ P L E A S E C O N F I R M $ $ Final Notice $ │
- │ Press 'Y' to connect with Geoworks │
- │ [F1]Help [ESC]Return Continue -Y/N- or Help [Y,N,H] [*] │
- └────────────────────────────────────────────────────────────────────────┘
- │ Hope you enjoyed Geoworks. NO Charge! │
- │ ┌────────────────────────────────────────────────────────────────┐ │
- │ │ TIME START [10:22:57] FINISH [ ] TOTAL [ ] │ │
- │ └────────────────────────────────────────────────────────────────┘ │
- │ NO CHARGE for individual sessions under 01 minutes in duration! │
- │ ┌────────────────────┬───────────────────────────────────────────┐ │
- │ │ RATES │TOTALS/CHARGES $ SESSION $ $ OVERALL $ │ │
- │ ├────────────────────┼──────────────┬─────┬───────┬┬─────┬───────┤ │
- │ │ Per Item Rate │Overall Totals│(Nbr)│Session││(Nbr)│ Totals│ │
- │ │ Per MINUTE [$ 0.20]│ Min's [ 34] │ 0│$ 0.00││ 22│$ 4.33│ │
- │ │ Per SESSION[$ 2.00]│ Sess's [ 06] │($)01│$ 0.00││($) 4│$ 2.00│ │
- │ │ Per PAGE [$ 0.60] (App Only!) │ 0│ 0.00││ 4│$ 2.00│ │
- │ │ Per LD MIN [$ 0.00]<<-NO L.D. Chg │ 0.0│$ 0.00││ 10.4│$ 2.41│ │
- │ │ Per EVENT [$ 0.00]<<-NO EventChg │.....│.......││ 01│$ 0.00│ │
- │ └───────────────────────────────────┴─────┴───────┴┴─────┴───────┘ │
- │ Total CHARGES for Session and Overall S[$ 0.00] O[$ 10.74] │
- └────────────────────────────────────────────────────────────────────────┘
- ──────────────────────────────────────
- FIG 10 [FINAL NOTICE - PLEASE CONFIRM]
- ──────────────────────────────────────
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- FIGURE 10 (after)
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- ┌────────────────────────────────────────────────────────────────────────┐
- │ ┌────────────────────────────────────────────────────────────────┐ │
- │ │ P R O G R E S S >< R E S U L T S │ │
- │ └────────────────────────────────────────────────────────────────┘ │
- │ Hope you enjoyed Geoworks. NO Charge! │
- │ ┌────────────────────────────────────────────────────────────────┐ │
- │ │ TIME START [10:22:57] FINISH [10:23:15] TOTAL [00:00:18] │ │
- │ └────────────────────────────────────────────────────────────────┘ │
- │ NO CHARGE for individual sessions under 01 minutes in duration! │
- │ ┌────────────────────┬───────────────────────────────────────────┐ │
- │ │ RATES │TOTALS/CHARGES $ SESSION $ $ OVERALL $ │ │
- │ ├────────────────────┼──────────────┬─────┬───────┬┬─────┬───────┤ │
- │ │ Per Item Rate │Overall Totals│(Nbr)│Session││(Nbr)│ Totals│ │
- │ │ Per MINUTE [$ 0.20]│ Min's [ 45] │ 11│$ 2.20││ 33│$ 6.53│ │
- │ │ Per SESSION[$ 2.00]│ Sess's [ 07] │($)01│$ 2.00││($) 5│$ 4.00│ │
- │ │ Per PAGE [$ 0.60] (App Only!) │ 8│ 4.80││ 12│$ 6.80│ │
- │ │ Per LD MIN [$ 0.00]<<-NO L.D. Chg │ 0.0│$ 0.00││ 10.4│$ 2.41│ │
- │ │ Per EVENT [$ 0.00]<<-NO EventChg │.....│.......││ 01│$ 0.00│ │
- │ └───────────────────────────────────┴─────┴───────┴┴─────┴───────┘ │
- │ Total CHARGES for Session and Overall S[$ 9.00] O[$ 19.74] │
- └────────────────────────────────────────────────────────────────────────┘
- Jim, your SESSION charge is: [$9.00], Press ANY KEY to continue!
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- ───────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-6
- ───────────────────────────────────────────────────────────────────
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- FIGURE #11
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- ┌──────[ ONLINE SERVICES - OPTIONS MENU ]──────┐
- │ │
- │ Make your selection to view a list of the │
- │ COMMUNICATION SERVICES supported by this │
- │ site. [Time Remaining on Event: 00:18 ] │
- │ │
- │ [F1] HELP .. HELP .. HELP │
- │ ┌──────────────────────────────────────────┐ │
- │ │ [F2] Show List Sorted By NAME │ │
- │ │ [F3] Show List Sorted By STATE/NAME │ │
- │ │ [F4] Show List Sorted By TYPE/NAME │ │
- │ │ [F5] Show List Sorted By PHONE NUMBER │ │
- │ │ [F6] Search Services By WORD/PHRASE │ │
- │ └──────────────────────────────────────────┘ │
- │ [F7] Show Usage Tally so far │
- │ [F8] Leave Notes to System Operator │
- │ [F9] Call Your Own Online Service │
- │ [ESC] Return to APPL./COMM. MENU │
- │ │
- └───[ Function Key or ENTER Key to Select ]────┘
- ──────────────────────────────────────────────
- FIG 11 [COMMUNICATIONS SERVICE - OPTIONS MENU]
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- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-7
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- FIGURE #12
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- ╔══════════════════════════════════════════════════════════════════════════════╗
- ║ YOUR COPY CENTER Supports, 222 BBS and 14 COM Services ║
- ║IF the service provider runs a COMmercial system and IF they allow the use of ║
- ║their system by non-registered PUBLIC ACCESS(r) users with a valid credit card║
- ║you will see a notation to that affect [C='Y']. You will be prompted just ║
- ║prior to transmission to confirm your desire to relay your credit information.║
- ║ ║
- ║T Type Service(COM,BBS) F Service FREE of charge L Local Call (Toll Free)║
- ║R User Must PreRegister S Local Site Charge C Credit Card AutoTrans ║
- ║ ║
- ║Service Name < Description of Service & Uses PreFix ST T R F S L C ║
- ║══════════════════ ════════════════════════════════ ══════ ══ ═══ ═ ═ ═ ═ ═ ║
- ║ Ghouls Lair General Messages, Games - Small S 1-215 PA BBS N Y Y N N ║
- ║ GLIB - Gay & Lesb Information, news, communications 1-703 VA BBS N Y Y N N ║
- ║ Googaplex FIDO NODE [7301/505] 1-404 GA BBS N Y Y N N ║
- ║ Greenpeace Peace, Ecology; Environmental; Is 1-415 CA BBS N Y Y N N ║
- ║ Happyland All Mac, all welcome! Exceptional 447-3 CO BBS N Y Y Y N ║
- ║ HH Infonet Shareware Library - Excellent Win 1-203 CT BBS N Y Y N N ║
- ║ Higher Powered BB General Info - no games 1-408 CA BBS N Y Y N N ║
- ║ HOBBYNET Dedicated to hobbies of all types 1-517 MI BBS N Y Y N N ║
- ║ HoloNet(SM) Custom program for IBMs and Macin 1-510 CA BBS N Y Y N N ║
- ╠╦═══════════════════════════════╦════════════════════════════════════════════╦╣
- ╟╢ ESC=MENU, SORT on Serv NAME ║ Up,Down,PgUp,PgDn,Home,End,F1,KeyBrd,ENTER ╟╢
- ╠╩═══════════════════════════════╩════╦═══════════════════════════════════════╩╣
- ║Nbr Events [ 0] Sessions T[ 0] $[ 0] ║ Total Minutes[ 0] Charges[$ 0.00]║
- ╚═════════════════════════════════════╩════════════════════════════════════════╝
- ────────────────────────────────────────
- FIG 12 [COMMUNICATIONS PICK LIST SCREEN]
- ────────────────────────────────────────
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- ───────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-8
- ───────────────────────────────────────────────────────────────────
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- FIGURE #13
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- ┌──────[ ONLINE COMMUNICATION SERVICE'S DETAILED INFORMATION SCREEN ]────────┐
- │ Service Name..[HoloNet(SM) ] Used [ ] times, Last Date [ ] │
- │ Service Located in State/Prov.[CA] Telephone Number [1-510-704-1058] │
- │ Type Service [BBS,COM].......[BBS] [Long Distance Call! ] │
- │ Description [Custom program for IBMs and Macintoshes uploads and downloads in│
- │ the background! Features: Internet E-Mail, Talk, TELNET, FTP, IRC, USENET M│
- │ulti-player games, GIFS, USA Today Decisionline, Boardwatch Online, and mo ] │
- │┌───────────────────────────────────────────┬────────────────────────────────┐│
- ││ USER GUIDES:...................[ ]....... │ RATES: /LDMin /Minute /Session ││
- ││ Local Charge (This End) [Y/N]..[Y] │ [$0.23][$ 0.10][$ 1.00] ││
- ││ Service Free to users [Y/N]..[Y] │ Long Distance: $0.23/Minute ││
- ││ Site Subscribes/AutoLOG [Y/N]..[N] ├────────────────────────────────┤│
- ││ User Must PreSubscribe [Y/N]..[N] │ If you would like to contribute││
- ││ CCard Data AutoTransfer [Y/N]..[N] │ to the information in the ││
- │├───────────────────────────────────────────┤ "Description" field above then ││
- ││ USER CONFIGURABLE SETTINGS.{Modifyable}.. │ please fill out the attached ││
- ││ Baud Rate (Maximum [9600 ]) [9600 ] │ "USER INFORMATION SLIP" or ││
- ││ Video Mode (33 Supported) [VT100 ] │ [F4] key for "Notes to Sysop". ││
- ││ Data Bits (8,7) [8] │ [ Betty ] ││
- ││ Parity (O,E,N,M,S) [N] │ will see that it is added. ││
- ││ Stop Bits (1,2) [1] │ ││
- ││ Duplex (F=FULL, H=HALF) [F] │ Otherwise, press [F3] and make ││
- ││ Change Setup[C] Accept[Y/n] [Y] │ any useful comments you wish. ││
- └──────────────────────────────────────────────────────────────────────────────┘
- F1 Help F2 Video F3 User MEMO F4 Notes to Sysop F5 READ MEMO F9 Prev F10 Next
- ───────────────────────────────────────────────────────────
- FIG 13 [COMMUNICATIONS SERVICE DETAILED INFORMATION SCREEN]
- ───────────────────────────────────────────────────────────
-
- FIGURE #14
- ┌────────────────────────────────────────────────────────┐
- │ You have chosen the following service ........ │
- │ ┌─────────────────────────┐ │
- │ │ BoardWatch BBS │ │
- │ └─────────────────────────┘ │
- │ This site subscribes to this service and has an │
- │ automatic logon password procedure established. │
- │ │
- │ You have the option to logon to this system using │
- │ this system's password -OR- using your own password. │
- │ │
- │ E-Mail and some other options may not be available │
- │ to a user when they choose to log on using │
- │ YOUR COPY CENTER's password │
- │ ┌──────────────┐ │
- │ │ [F1]Help │ Use YOUR Password [U] {User's} │
- │ │ [ESC]Return │ Use Site's Password [S] {Site's} │
- │ └──────────────┘ Enter U or s = [ ] <───── │
- └────────────────────────────────────────────────────────┘
- ────────────────────────────────────────────────
- FIG 14 [YOURS - OURS PASSWORD SELECTIONS SCREEN]
- ────────────────────────────────────────────────
-
- ───────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-9
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- FIGURE #15
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- ┌───────────────────────────────────────────────────┐
- │ ┌─────────────────────────────────────────┐ │
- │ │ Lexis │ │
- │ └─────────────────────────────────────────┘ │
- │ You have chosen a full commercial online service │
- │ which, at the present time, this site does NOT │
- │ subscribe to. You must have your own PASSWORD │
- │ to access this particular service. │
- │ │
- │ This system will dial the service and take you │
- │ as far as the beginning of the logon procedure. │
- │ │
- │ [F1]Help [ESC]Return Continue [Y/n] [Y] │
- └───────────────────────────────────────────────────┘
- ────────────────────────────────────────────────
- FIG 15 [YOURS ONLY PASSWORD NOTIFICATION SCREEN]
- ────────────────────────────────────────────────
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- ───────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST,LLC Page D-10
- ───────────────────────────────────────────────────────────────────
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- Appendix [E]
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ SAMPLE CUSTOMER RECEIPT │
- └────────────────────────────────────────────────────────────┘
-
- IN/QUEST and AURORA PUBLIC LIBRARY Thank you for using PUBLIC ACCESS
-
- AURORA PUBLIC LIBRARY
- 3000 W. Alameda
- Aurora, CO 80011-0000
-
- Transaction Date :September 08, 1992
-
- Ron Marshall
- 415 E. Charm Ct
- Aurora, CO 80014-3105
- Payment: Master Card: 5499753300003327 Exp 10/93 [AC:X]
- ----------------------------------------------------------------
- Time [Start: 21:13:54] [Finish: 23:09:03]
-
- Total Overall Chargeable $ Charges $
- ------------- ---------- -----------
- Minutes :.........: [ 105] [105] [$ 20.80]
- Sessions :........: [ 08] [ 03] [$ 4.00]
- Pages :............................: [ 10] [$ 9.00]
- Long Distance phone Charges :......: [ 0.0] [$ 0.00]
- ----------
- SubTotal (Charges for All Sessions) :..........: [$ 33.80]
- Overall Event(s) Charge :...........: [ 02] [$ 2.00]
- ----------
- Total Charge :.................................: [$ 35.80]
-
- Details:('T'=Type {B=BBS, C=COM or A=APPICATION}, 'L'=Local Call Yes,No,*=N/A)
-
- ## - Service/Prog Name TL UseDate [Start....Finish] Tot Time $ Charge
- __ ___________________ __ ________ _______ ________ ________ ________
- 01 Micro Maniac BY 09/08/92 21:14:17 21:15:02 00:00:45 $ 0.00
- 02 Channel 1 BBS BN 09/08/92 21:15:22 21:16:30 00:01:08 $ 1.10
- 03 Denver Free-Net BBS BY 09/08/92 21:18:18 21:18:58 00:00:40 $ 0.00
- 04 Eagles Nest BBS BY 09/08/92 21:19:18 21:20:07 00:00:49 $ 0.00
- 05 Geoworks A* 09/08/92 21:20:36 23:04:09 01:43:33 $ 31.60
- 06 M.I.C.R.O. BBS BY 09/08/92 23:04:54 23:05:20 00:00:26 $ 0.00
- 07 Jaquar Network Labs BY 09/08/92 23:05:55 23:06:22 00:00:27 $ 0.00
- 08 CompuServe CY 09/08/92 23:06:43 23:08:00 00:01:17 $ 1.10
-
-
- ============
- Total Charge :..................................................: [ $ 35.80]
- ============
-
-
- Customer Signature: _________________________________ Dated: _______________
-
- ────────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST, LLC Page F-1
- ────────────────────────────────────────────────────────────────────
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- Appendix [G]
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ How Do I Do It? │
- └────────────────────────────────────────────────────────────┘
-
- Q. I run a small school library. How do I charge my students when
- they don't have a credit card?
-
- A. Set PUBLIC ACCESS up as a CASH ONLY system in the System SETUP.
- When they are finished they will bring you the receipt. They can
- pay you in cash when they are finished, or you can collect a
- deposit in advance and refund what they don't use.
-
-
- Q. How do I go about setting up an automatic logon procedure?
-
- A. In the System Service Setup, first make sure all the details of
- the online service you want to setup the procedure for, are
- entered and saved. Next, press [F4] Logon and then select
- autologo setup. This will give you a screen with WAIT FOR PROMPT
- and REPLY columns. Enter the wait for string 'i.e. User ID' in
- the left column and then tab over to the reply column and enter
- the reply 'i.e. ac385^M'. The '^M' is the symbol for carriage
- return/line feed - the eqivalent of pressing the ENTER/RETURN
- key.
-
- Continue on down the columns with up to 12 steps. When you are
- finished place the number of basic or base steps in the logon
- procedure in the field at the bottom of the screen. The base
- steps are the number of steps required to get to the beginning of
- the password/ID sequence. This will allow you to offer the user
- the option to choose to logon using their Password/ID or your
- Password/ID.
-
-
- Q. How do I collect for the just cost of long distance calls and
- nothing else?
-
- A. First you want to make sure that you are in agreement with the
- charge rates in the system for long distance calls to the
- respective area codes.
-
- Next you want to make sure that the area codes you want to
- support (allow) are all turned on 'Y'.
-
- Next on each individual service turn off Local Charge 'N'. You
- probably are not going to get enough out of long distance charges
- to make credit card charges viable, so you may want to make your
- system 'CASH ONLY'.
-
- You system is now set for just collecting for long distance
- calls.
-
- ────────────────────────────────────────────────────────────────────
- PUBLIC ACCESS(tm) Copyright (c) 1992,1993 IN/QUEST, LLC Page G-1
- ────────────────────────────────────────────────────────────────────
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- Q. This a particularly offensive online service that we do not want
- our customers to be able call. How do we prevent it?
-
- A. Enter the full details of the online service in the System
- Service Setup screen. Then 'Turn it OFF' with the [F3]On/Off
- toggle key. It will not show in the pick list of available
- services and if someone tries to call it using the CALL YOUR OWN
- SERV feature they will be informed that this service is not
- supported by your site.
-
-
- Q. We just want to use the applications feature in PUBLIC ACCESS and
- not use the online communications options. How do we do it?
-
- A. In the System Setup (Options) screen select modem speed to be '0'
- {no modem}. Then in the setup screen set a rate and time
- interval for Event. Then set all the other rates to '0'
-
- Now go back to may system menu and select System Service Setup
- and step through each of the Applications you want to support.
-
- Make sure each is set to the rate you want. Then save each
- before going on to the next.
-
-
- Q. How do I find out who use PUBLIC ACCESS last?
-
- A. From the Main System Menu select Reports. Next select View
- Users. Next select by Date. The user on the top of the screen
- was the most recent user.
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- ────────────────────────────────────────────────────────────────────
- PUBLIC ACCESS(tm) Copyright (c) 1992,1993 IN/QUEST, LLC Page G-2
- ────────────────────────────────────────────────────────────────────
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- Appendix [H]
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- ┌────────────────────────────────────────────────────────────┐
- │ │
- │ IN/QUEST'S PUBLIC ACCESS COMMUNICATION VIEW POINT │
- └────────────────────────────────────────────────────────────┘
-
- The world of dial-up on-line information is immense and growing everyday. The
- amount of information available, through large on-line databases, to on-line
- researchers is virtually limitless. The gatekeepers of this information have a
- moral and social responsibility to take every means possible to make the
- information universally available to the everyone. They just may also be good
- business.
-
- Current requirements, that a researcher/caller have their own computer, modem,
- software, access phone numbers and a full subscription to the individual service,
- are not compatible with universal accessibility to this information. It's fairer,
- instead, to say that this constitutes privileged access.
-
- There has to be a better way! To this end PUBLIC ACCESS was born.
-
- On-line information accessibility in the public arena can be broken down to four
- options.
-
-
- Option 1: John/Joan Q. Public (JQP) comes into a public library, copy center, or
- other computer resource center, selects a free service such as a BBS (40,000, or
- more, in the U.S. alone) from the list of PUBLIC ACCESS options, calls the
- service, logs on, uses the service to what ever extent desired, then logs off
- without any charge from the remote service.
-
- Option 2: JQP, same, but selects a commercial information service (Not Free).
- PUBLIC ACCESS dials the number and logs on to the service, up to the point where
- the service requests the Password and ID. PUBLIC ACCESS stops the logon procedure
- at this point. The patron then completes the Password and ID logon steps with
- his/her own Password and ID.
-
- Option 3: JQP, same as #2, but the library DOES subscribe and allows their
- patrons to logon using the library's Password and ID. PUBLIC ACCESS dials the
- on-line service, logs on completely (including the library's Password and ID).
- JQP then uses the on-line service under the library account.
-
- Option 4: JQP, same as #3, the library DOES NOT subscribe, but the selected
- on-line service is a PUBLIC ACCESS cooperating service and allows casual, one time
- only, access by non-subscribers - at a premium rate - with a credit card. PUBLIC
- ACCESS, gets the credit card information, validates the card prior to the call,
- calls, logs on, passes the card information to the remote system. The user is
- allowed full access for that one time. They hang up and receive a charge on a
- future credit card statement from the remote system.
-
- All these options are designed into PUBLIC ACCESS.
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- ─────────────────────────────────────────────────────────────────────
- PUBLIC ACCESS Copyright (c) 1992,1993 IN/QUEST, LLC Page H-1
- ─────────────────────────────────────────────────────────────────────
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